Senior Manager, Loan Operations

Prosper Marketplace

. Optimize and modernize loan verification processes by replacing manual procedures with streamlined, automated workflows .

Posted 10/10/2026full-timeUnited StatesSenior💰 $87,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in optimizing loan verification processes through automation and workflow improvements, while effectively leading and mentoring operational teams across multiple sites. Proven ability to analyze operational data and implement performance measurement plans to enhance efficiency and quality in financial services.

Highest-signal resume keywords

Operational LeadershipWorkflow AutomationVendor ManagementPerformance Metrics AnalysisCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow OptimizationProcess ImprovementData AnalysisQuality AssuranceSLA EnforcementAI ImplementationOCR SolutionsKPI Metrics ReviewTeam Performance EvaluationWorkflow Mapping

Soft Skills

Clear CommunicationEffective CollaborationMentoringMotivating TeamsRelationship Building

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Financial ServicesFinTechLendingOperational ProcessingDual-Site Management

About the role

Key responsibilities & impact

Optimize and modernize loan verification processes by replacing manual procedures with streamlined, automated workflows
Lead, mentor, and motivate Loan Operations teams in Phoenix and San Francisco
Oversee vendor partnerships and hold vendors accountable to performance, quality, and SLA metrics
Establish and execute plans to expand processing capacity through workflow efficiencies and process improvements
Use workflow data, pipeline metrics, and quality indicators to make operational decisions
Identify bottlenecks and automation opportunities
Conduct team and stakeholder meetings during the first 30 days
Build relationships with internal cross-functional partners and external vendors
Review manual loan verification workflows, procedures, systems, and KPI metrics
Implement documented performance measurement plans and drive workflow improvements
Report to the Director of Operations

Requirements

What you’ll need

Experience managing dual-site or multi-site operational processing teams
Strong track record of analyzing, mapping, and re-engineering workflows to drive automation and efficiency
7+ years of progressive operational leadership experience within financial services, FinTech, or lending
Direct experience managing other managers and distributed teams
Hands-on experience supervising outsourced vendors or external processing partners
Experience with metric accountability, SLA enforcement, and quality assurance
Ability to identify, evaluate, and implement automation solutions, including AI and OCR
Proven ability to use operational data to evaluate team performance and identify improvement opportunities
Clear communication and effective collaboration across all organizational levels
Bachelor’s degree or equivalent practical experience
Experience using or implementing AI into workflows is an advantage

Benefits

Comp & perks

Bonus
401(k) with a 5% company match
Flexible time off
Paid parental leave
Annual wellness allowance
Comprehensive health coverage
Udemy access
Childcare assistance
Pet insurance
Additional savings through Beneplace
Flexible work arrangements
Digital-first tools and collaboration support