E-Services Supervisor – Full Time

Prosperity Bank

. Develop, implement, enhance, and support E-Services systems, technologies, and strategies .

Posted 11/8/2026full-timePlano • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in E-Services systems and consumer online banking products, with strong capabilities in project oversight, compliance regulations, and customer service training. Proficient in HTML coding and Microsoft Excel, with a focus on organizational skills and effective communication.

Highest-signal resume keywords

E-Services Systems DevelopmentConsumer Online Banking ManagementHTML CodingMicrosoft Excel ProficiencyBanking Compliance Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HTML CodingMicrosoft ExcelVLOOKUPProject ManagementCustomer Service TrainingData ReportingPolicy FormulationAuditingPerformance AppraisalsIncident Response

Soft Skills

Exceptional Communication SkillsOrganizational SkillsLeadershipTime ManagementProblem-Solving

Tools & Technologies

Microsoft Office SuiteLiveChatEmail PlatformsOnline Banking SystemsHelp-Desk Ticketing Systems

Industry Keywords

Financial ServicesBanking ComplianceCustomer ServiceE-ServicesOnline Account Opening

About the role

Key responsibilities & impact

Develop, implement, enhance, and support E-Services systems, technologies, and strategies
Oversee consumer online banking, bill pay, external funds transfers, online account opening, chat, secure support email, and general support email platforms
Supervise department staff and coordinate coverage across related areas
Perform indirect supervisory duties for Client Service Center staff and assist with managerial coverage as needed
Oversee projects, validate releases, authorize changes, and coordinate with back-office departments and vendors
Participate in marketing campaigns and new online product launches
Resolve issues and develop alternate solutions for internal and external client needs
Formulate policies and procedures to address current and future issues
Maintain and write HTML code for scripted responses, canned answers, short codes, service-level agreements, chat surveys, information libraries, procedures, and quality-control standards
Coordinate staff and resources; maintain detailed reporting for emails, LiveChat, registrations, help-desk tickets, account openings, follow-ups, and failures or declines
Participate in the incident response team during technology emergencies or confidential-information breaches
Respond to inquiries through chat, email, or phone and provide coverage during staff absences or overload situations
Serve as subject matter expert for consumer online banking products and manage staff in daily tasks
Conduct performance appraisals, personnel development, disciplinary actions, interviewing, and candidate screening
Perform audits and user-access reviews for online banking, bill pay, eStatements, internal users, external transfers, new account openings, fraud prevention, and deceased or collection accounts
Prepare month-end reports on online banking, bill pay, MRDC, transfers, LiveChat, account opening, and mobile-app usage
Develop and deliver product knowledge and customer service training presentations
Reinforce superior client service and communicate goals and performance expectations
Act as manager in the absence of the SVP/Client Service Supervisor
Lead, train, develop, and coach associates; encourage challenging goals, continuous improvement, and high performance
Perform other duties as needed or required

Requirements

What you’ll need

Associate degree preferred; two years of related experience and/or training, or equivalent combination of education and experience
Work-related experience must consist of customer service or financial services industry
Proficient knowledge of multiple browser types and browser functionality, including cookies, trusted sites, and privacy settings
Intermediate knowledge of related state and federal banking compliance regulations
Exceptional verbal, written, and interpersonal communication skills
Organizational and time management skills, including leadership, supervision, training, organization, and delegation
Ability to interpret written, oral, diagram, or schedule instructions
Ability to handle problems involving multiple facets and variables in non-standardized situations
Proficient with Microsoft Office Suite
Highly proficient in Microsoft Excel, including custom formulas and VLOOKUP
Ability to make appropriate judgments and decisions with limited time and guidance
Excellent planning and organizational skills; ability to work independently on complex projects with minimal supervision
Ability to maintain confidentiality and instill trust
Must type at least 55 WPM; will be tested
Ability to multitask
Ability to work 40 hours per week, Monday–Friday, 7:00 AM–7:00 PM (hours may vary)