Prosperity Bank

Supervisor

• Develop, implement, enhance, and support E-Services systems, technologies, and strategies
• Oversee consumer online banking, consumer bill pay, external funds transfers, online account opening, chat, secure support email, and general support email platforms
• Supervise department staff and coordinate coverage across related areas
• Coordinate projects, validate releases, authorize changes, and work with back-office departments
• Maintain communication between vendors and Bank personnel regarding issues, projects, and enhancements
• Participate in marketing campaigns and new online product launches
• Resolve issues and develop alternate solutions for internal and external client needs
• Formulate policies and procedures for current and future issues
• Maintain HTML code for scripted responses, canned answers, short codes, service-level agreements, chat surveys, information libraries, procedures, and quality standards
• Coordinate staff and resources and maintain detailed reports across eService functions
• Participate in the Bank’s incident response team during technology emergencies or confidential-information breaches
• Respond to inquiries via chat, email, or phone and provide coverage during staff absences or overload situations
• Serve as subject matter expert on consumer online banking products and manage staff’s daily tasks
• Conduct performance appraisals, monthly one-on-ones, personnel development, disciplinary actions, interviewing, and candidate screening
• Perform detailed audits and user-access reviews for online banking products and services
• Prepare month-end reports on volume and usage across online banking, bill pay, MRDC, transfers, LiveChat, account opening, and mobile-app activity
• Develop, present, and attend product knowledge and customer service training
• Reinforce superior client service and communicate departmental goals and performance expectations
• Act as manager in the absence of the SVP/Client Service Supervisor
• Lead, train, develop, coach, and support associates
• Encourage challenging goals, continuous improvement, and high performance
• Perform other duties as needed or required

Explore E-Services Supervisor – Full Time at Prosperity Bank. Review requirements and application details.

E-Services Supervisor – Full Time

• Develop, implement, enhance, and support E-Services systems, technologies, and strategies
• Oversee consumer online banking, bill pay, external funds transfers, online account opening, chat, secure support email, and general support email platforms
• Supervise department staff and coordinate coverage across related areas
• Perform indirect supervisory duties for Client Service Center staff and assist with managerial coverage as needed
• Oversee projects, validate releases, authorize changes, and coordinate with back-office departments and vendors
• Participate in marketing campaigns and new online product launches
• Resolve issues and develop alternate solutions for internal and external client needs
• Formulate policies and procedures to address current and future issues
• Maintain and write HTML code for scripted responses, canned answers, short codes, service-level agreements, chat surveys, information libraries, procedures, and quality-control standards
• Coordinate staff and resources; maintain detailed reporting for emails, LiveChat, registrations, help-desk tickets, account openings, follow-ups, and failures or declines
• Participate in the incident response team during technology emergencies or confidential-information breaches
• Respond to inquiries through chat, email, or phone and provide coverage during staff absences or overload situations
• Serve as subject matter expert for consumer online banking products and manage staff in daily tasks
• Conduct performance appraisals, personnel development, disciplinary actions, interviewing, and candidate screening
• Perform audits and user-access reviews for online banking, bill pay, eStatements, internal users, external transfers, new account openings, fraud prevention, and deceased or collection accounts
• Prepare month-end reports on online banking, bill pay, MRDC, transfers, LiveChat, account opening, and mobile-app usage
• Develop and deliver product knowledge and customer service training presentations
• Reinforce superior client service and communicate goals and performance expectations
• Act as manager in the absence of the SVP/Client Service Supervisor
• Lead, train, develop, and coach associates; encourage challenging goals, continuous improvement, and high performance
• Perform other duties as needed or required

Open roles

E-Services Supervisor – Full Time

E-Services Supervisor – Full Time