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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnostic procedures and customer support for Autel scanning units, with a strong emphasis on effective communication and problem-solving skills in a fast-paced environment.
Highest-signal resume keywords
Diagnostic Technician ExperienceI-CAR CertificationASE CertificationCustomer Service SkillsTechnical Knowledge of Scanning Procedures
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Diagnostic ProceduresTechnical Issue ResolutionResearch SkillsReading Work OrdersPhysical Activity Capability
Soft Skills
Effective CommunicationAdaptabilityPersonable Customer Service
Tools & Technologies
Autel Scanning Unit
Certifications & Qualifications
I-CAR CertificationASE Certification
Industry Keywords
Automotive TechnologyVehicle DiagnosticsCustomer SupportTechnical Support
About the role
Key responsibilities & impact- Apply technical knowledge to assist customers
- Answer inbound and outbound phone calls in support of the Autel scanning unit
- Answer technical questions relating to scanning procedures of the Autel unit
- Conduct research to understand, explain, and resolve technology issues on vehicles
- Perform all-purpose duties as assigned
Requirements
What you’ll need- 2+ years of prior experience as a Diagnostic technician required
- I-CAR & ASE certifications preferred
- Must currently have or be willing to obtain proper tools to successfully complete job duties as assigned
- Must be able to pass all pre-employment screenings including background checks
- Minimum age requirement of 21+ years
- Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs
- Ability to read and understand instructions, written estimates, and work orders
- Effective verbal and written communication skills
- Ability to work through competing priorities and adapt easily to a fast-paced environment
- Ability to provide personable, friendly customer service to internal and external customers
- Must be eligible to work in the U.S. with no restrictions
Benefits
Comp & perks- Benefits from day one – Immediately eligible for medical, dental and vision
- Industry Comparable Pay – Paid weekly
- Paid Vacation & Holidays – Begin accruing day 1
- Career growth opportunities – We promote from within
- Paid Skilled Trainings and Certifications – I-CAR and ASE
- State of the Art Products – 3M Repair Products