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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise as a Diagnostic Technician with a strong focus on customer service and technical problem-solving. Proficient in using Autel scanning units and conducting mobile diagnostics while ensuring compliance with industry standards.
Highest-signal resume keywords
Diagnostic Technician ExperienceAutel Scanning Unit ProficiencyI-CAR CertificationASE CertificationEffective Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mobile DiagnosticsTechnical Problem-SolvingScanning ProceduresResearch SkillsReading Work Orders
Soft Skills
Customer ServiceAdaptabilityVerbal CommunicationWritten CommunicationInterpersonal Skills
Tools & Technologies
Autel Scanning UnitDiagnostic Tools
Certifications & Qualifications
I-CAR CertificationASE Certification
Industry Keywords
Automotive TechnologyVehicle DiagnosticsTechnical SupportPre-Employment ScreeningsPhysical Activity Requirements
About the role
Key responsibilities & impact- Apply technical knowledge to assist customers
- Answer inbound and outbound phone calls in support of the Autel scanning unit
- Answer technical questions relating to scanning procedures of the Autel unit
- Conduct research to understand, explain, and resolve technology issues on vehicles
- Perform all-purpose mobile diagnostic technician duties
- Provide top-tier service to customers
Requirements
What you’ll need- 2+ years of prior experience as a Diagnostic technician required
- I-CAR & ASE certifications preferred
- Must currently have or be willing to obtain proper tools to successfully complete job duties as assigned
- Must be able to pass all pre-employment screenings including background checks
- Minimum age requirement of 21+ years
- Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
- Ability to read and understand instructions, written estimates, and work orders
- Effective verbal and written communication skills
- Ability to work through competing priorities and adapt easily to a fast-paced environment
- Ability to provide personable, friendly customer service to internal and external customers
- Must be eligible to work in the U.S. with no restrictions
Benefits
Comp & perks- Benefits from day one – Immediately eligible for medical, dental and vision
- Industry Comparable Pay – Paid weekly
- Paid Vacation & Holidays – Begin accruing day 1
- Career growth opportunities – We promote from within
- Paid Skilled Trainings and Certifications – I-CAR and ASE
- State of the Art Products – 3M Repair Products