FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading large-scale technology managed services and multidisciplinary teams, with a strong focus on operational excellence, service governance, and client outcomes. Proven ability to build and develop high-performing teams while fostering relationships with senior stakeholders in the Public Sector.
Highest-signal resume keywords
Large-Scale Technology Managed ServicesPublic Sector Delivery ExperienceService Mobilisation and TransitionTeam Building and DevelopmentStakeholder Leadership and Governance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service ManagementOperational DeliveryPerformance MeasurementResource PlanningCapacity ForecastingRisk ManagementUiPathMicrosoft Power PlatformAWSAutomation Operating Models
Soft Skills
Coaching and MentoringCommunicationLeadershipCollaborationProblem-Solving
Tools & Technologies
UiPathMicrosoft Power PlatformAWSLow-Code TechnologiesCloud Technologies
Certifications & Qualifications
Technology Delivery CertificationsService Management CertificationsProgramme Delivery CertificationsUiPath CertificationsMicrosoft Certifications
Industry Keywords
Public SectorRegulated EnvironmentsSecurity-Conscious EnvironmentsOperational ExcellenceContinuous Improvement
Tech Stack
Tools & technologiesAWSCloud
About the role
Key responsibilities & impact- Lead the mobilisation, transition, stabilisation and ongoing delivery of large-scale Public Sector technology managed services
- Establish delivery governance, service management, reporting, risk, issue and escalation arrangements
- Take accountability for service levels, performance measures, contractual commitments, delivery quality and client outcomes
- Lead multidisciplinary teams including architects, developers, business analysts, support specialists, technical leads and delivery managers
- Oversee resource planning, capacity, forecasting, utilisation and workforce deployment across multiple workstreams
- Drive operational excellence, continuous improvement and consistent delivery assurance
- Build and lead a high-performing Newcastle-based delivery team from the ground up
- Shape organisation structure, role profiles, recruitment plans, onboarding approach and team culture
- Create learning pathways for graduates, apprentices, entry-level hires and early-career professionals
- Coordinate UiPath-led training and translate learning into supervised client delivery experience
- Develop learning pathways across automation, low-code, cloud and related technologies
- Set readiness criteria and track team members from onboarding and training through deployment
- Coach delivery managers, technical leads and future leaders, and establish succession plans
- Create communities of practice, reusable delivery guidance and knowledge-sharing forums
- Build trusted relationships with senior Public Sector client stakeholders and act as senior escalation point
- Lead service reviews and communicate performance, risks, dependencies and improvement priorities
- Work with UiPath and other technology partners to coordinate training, capability development and delivery support
- Support selected bids, renewals and growth opportunities where senior delivery input is required
Requirements
What you’ll need- Significant experience leading large-scale technology managed services, complex technology programmes or both
- Strong Public Sector delivery experience, or closely comparable experience within regulated, security-conscious environments
- Proven responsibility for service mobilisation, transition, governance, stabilisation and ongoing operational delivery
- Experience leading large, multidisciplinary teams against formal service levels, performance measures and contractual obligations
- Demonstrable track record of building a delivery team or capability from the ground up and scaling it successfully
- Experience building and developing delivery teams, including structured onboarding, training and capability-development approaches
- Experience coaching and developing team members at different career stages and creating routes to client-ready performance
- Strong operational and commercial judgement, including budgets, resource plans, workforce forecasting and utilisation
- Confident senior stakeholder leadership, including governance, service reviews, risk management and complex escalations
- Ability and commitment to be based in, or work regularly from, Newcastle and the surrounding North East region
- Familiarity with UiPath, intelligent automation or automation operating models is advantageous
- Existing relationship with UiPath or experience working with UiPath as a strategic training or delivery partner is advantageous
- Broader exposure to Microsoft Power Platform, AWS, low-code, cloud or AI-enabled service delivery is advantageous
- Experience managing blended onshore, nearshore or offshore teams is advantageous
- Relevant technology or service management certifications are advantageous
- Active security clearance or eligibility to obtain it is advantageous
- Relevant certifications in technology delivery, service management, programme delivery, UiPath, Microsoft or AWS are advantageous but not essential
- Must complete a successful background check as a condition of employment
Benefits
Comp & perks- Medical and dental insurance cover
- Life assurance
- Pension scheme
- Up to 25 days' holiday per calendar year
- Option to purchase up to 10 additional days of annual leave each calendar year through salary deductions
- Hybrid working model combining in-person and remote work
- Flexible work environment
- Other benefits available as part of the Robert Half Enterprise