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Protiviti

AWS Connect Associate Director

Protiviti

. Lead complex engagements involving enterprise-scale Amazon Connect implementations .

Posted 10/12/2026full-timeUnited StatesSenior💰 $163,000 - $278,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates deep expertise in Amazon Connect implementations and cloud-based customer experience solutions, with strong capabilities in Java and Python development, AWS technologies, and contact center transformation. Proven ability to lead teams, manage client relationships, and drive business development in regulated environments.

Highest-signal resume keywords
Amazon Connect ImplementationJava Development with Spring BootAWS Certified Solutions Architect ProfessionalAdvanced Terraform ExpertiseContact Center Transformation Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Amazon Connect CapabilitiesJava DevelopmentPython DevelopmentTerraformAWS LambdaAmazon Lex IntegrationCI/CD Pipeline ManagementContact Center AnalyticsConversational AI SolutionsReal-Time Analytics Platforms
Soft Skills
Executive CommunicationStakeholder ManagementRelationship BuildingConsulting SkillsTeam Leadership
Tools & Technologies
AWS SDK for JavaAWS SDK for PythonAmazon KinesisAmazon DynamoDBAmazon S3Amazon CloudWatchAWS IAMAWS KMSAWS Secrets ManagerAmazon SageMaker
Certifications & Qualifications
Bachelor’s Degree in MIS, IS, or Computer ScienceProfessional CertificationAWS Certified DevOps Engineer ProfessionalAWS Specialty Certifications
Industry Keywords
Contact Center ModernizationConversational AIFinancial ServicesRegulated EnvironmentsPCI-DSSSOC 2GDPRCCPAGovernanceChange Management

Tech Stack

Tools & technologies
AWSCloudDynamoDBJavaPythonSpringSpring BootSpringBootTerraform

About the role

Key responsibilities & impact
  • Lead complex engagements involving enterprise-scale Amazon Connect implementations
  • Help clients transform customer experience operations through cloud contact center modernization, conversational AI, and intelligent automation
  • Strengthen executive client relationships and serve as a strategic advisor and technical leader
  • Develop innovative cloud-based customer experience solutions
  • Guide organizations through large-scale contact center transformation programs
  • Modernize legacy contact center environments
  • Drive business development and practice growth
  • Lead project management and team leadership activities
  • Build trusted relationships with C-level executives and deliver exceptional client experiences
  • Create development opportunities for team members, including training creation and rollout
  • Discover prospective project work through networking, knowledge-building, and client interactions
  • Identify opportunities to integrate product solutions and resources to improve client service capabilities
  • Translate client challenges into new project proposals and sales opportunities
  • Contribute to thought leadership and encourage knowledge-sharing and collaboration across teams
  • Manage a diverse portfolio of clients across multiple industries

Requirements

What you’ll need
  • Bachelor’s degree in a relevant discipline, such as MIS, IS, or Computer Science
  • 9+ years working in professional services or industry
  • Professional Certification
  • Preferred: AWS Certified Solutions Architect Professional, AWS Certified DevOps Engineer Professional, or AWS Specialty Certifications
  • Deep expertise across Amazon Connect capabilities, including Contact Flows, Intelligent Routing, Agent Workspace, Contact Lens, Customer Profiles, Cases, Amazon Lex Integration, Outbound Campaigns, Forecasting and Scheduling, and Contact Center Analytics
  • Strong Java development experience with Spring Boot, AWS SDK for Java, AWS Lambda, and API/integration development
  • Strong Python development experience with Boto3, AWS SDK for Python, automation scripting, data processing solutions, and AWS Lambda development
  • Advanced Terraform expertise, including module development, state management, workspace strategies, CI/CD integration, and infrastructure governance
  • Strong experience with AWS technologies including AWS Lambda, Amazon Lex, Amazon Polly, Amazon Kinesis, Amazon DynamoDB, Amazon S3, Amazon EventBridge, AWS Step Functions, Amazon CloudWatch, AWS IAM, AWS KMS, AWS Secrets Manager, Amazon SageMaker, Amazon Transcribe, Amazon Comprehend, and Amazon Translate
  • Strong understanding of contact center telephony concepts including SIP, PSTN, DID management, carrier integration, number porting, and DTMF handling
  • Proven experience leading enterprise contact center migration programs
  • Experience building and managing CI/CD pipelines supporting Amazon Connect and cloud platforms
  • Familiarity with PCI-DSS, SOC 2, GDPR, CCPA, and financial services requirements
  • Experience operating within highly regulated enterprise environments with governance, security review, and formal change management processes
  • Strong executive communication, stakeholder management, consulting, and relationship-building skills
  • Experience leading Amazon Connect transformations within banking, insurance, capital markets, or other regulated financial services organizations
  • Experience designing conversational AI solutions using Amazon Lex, including intent modeling, utterance development, slot management, and multi-turn conversational experiences
  • Experience building real-time analytics platforms using Kinesis Data Streams and Kinesis Data Firehose
  • Knowledge of Amazon Connect APIs for automation, contact flow lifecycle management, and operational reporting
  • Experience implementing Amazon Connect Global Resiliency and multi-region failover architectures
  • Experience integrating workforce management, quality management, speech analytics, CRM, and customer engagement platforms
  • Knowledge of workforce management, quality assurance, workforce optimization, and contact center performance management processes
  • Experience utilizing AWS CDK and CloudFormation alongside Terraform
  • Experience building event-driven architectures using Java and Python
  • Contributions to open-source projects related to Amazon Connect, AWS, customer experience platforms, or developer tooling
  • Successful completion of a background check
  • Ability to work in a hybrid environment, including Protiviti offices and client sites, with possible local or out-of-state travel

Benefits

Comp & perks
  • Annual bonus plan providing eligible employees additional cash and/or discretionary stock compensation opportunities, with a 16% bonus target opportunity
  • Medical, dental, and vision coverages
  • FSA and HSA healthcare accounts
  • Life and accident insurance
  • Adoption and fertility assistance
  • Paid parental leave up to 10 weeks
  • Short- and long-term disability
  • 401(k) savings and investment plan with employer match of 50% on the first 6% of contributions
  • Choice Time Off (CTO) for vacation, personal needs, and sick time; new hires receive up to 20 days per calendar year
  • Up to 11 paid holidays each calendar year
  • Hybrid work model with remote and in-person work
  • Opportunities to learn, advance, and participate in training and development
  • Flexible environment
  • Local and out-of-state travel opportunities based on projects and client requests