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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in CNC Machining, CAD/CAM, and 3D Printing, with a strong ability to communicate technical information effectively. Capable of managing customer expectations and providing solutions for manufacturability and design challenges in a collaborative environment.
Highest-signal resume keywords
CNC MachiningCAD/CAM3D PrintingGeometric Dimensioning and Tolerancing (GD&T)Technical Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CNC MachiningManufacturability AnalysisSurface Finishing3D PrintingCAD/CAMGeometric Dimensioning and Tolerancing (GD&T)Technical Drawing InterpretationManufacturing ProcessesQuality EngineeringCNC/CAM Programming
Soft Skills
CommunicationCollaborationCustomer ServiceProblem SolvingExpectation Management
Certifications & Qualifications
AAS/Technical Degree
Industry Keywords
ManufacturingPrototypingProduction EngineeringSales EngineeringDigital Manufacturing
About the role
Key responsibilities & impact- Support new prototype launches and ongoing production engineering support for new customer initiation and account growth across the EMEA customer base
- Address technical questions involving materials, manufacturability, and part design challenges
- Understand customer technical requirements, make design changes, and communicate appropriate solutions
- Evaluate customer requirements and manage expectations and risks for new and growth projects, including geometries, tolerances, and production issues
- Review customer-supplied 3D CAD data, DFM, and RFQs and assist customers with recommended or required changes
- Triage quote requests with complex or off-platform specifications based on Protolabs' manufacturing capabilities
- Coordinate with technical operations, contracts, quality, and process engineering departments on basic projects
- Qualify projects for specialist teams when required
- Serve as the main technical point of contact for Protolabs departments and provide technical training when required
- Collaborate with sales and customer service teams to promote Protolabs' digital manufacturing offerings and support customer prototyping and production projects
Requirements
What you’ll need- AAS/Technical Degree or more with applicable work experience
- Direct experience or strong understanding of CNC machining, including manufacturability analysis, machining strategy, surface finishing, and technology limitations
- Comfortable reading technical drawings and knowledgeable about common materials and processes used in different manufacturing technologies
- Ability to communicate technical information in easy-to-understand terms
- Working knowledge of 3D Printing and Sheet Metal fabrication
- Working knowledge of CAD/CAM for part design and production
- Understanding of technical terminology related to manufacturing and production services
- Fluent in English
- Experience working in a sales engineering or sales/pre-sales environment
- Experience or working knowledge of Geometric Dimensioning and Tolerancing (GD&T)
- Experience working hands-on in a manufacturing environment, especially in Quality Engineering, Quality Planning, CNC/CAM Programming, or CNC Machining
- Experience with technical training, tutoring, teaching, or coaching
Benefits
Comp & perks- Annual company bonus
- Access to OpenUp for professional psychological support
- Daily lunch and snacks in the office
- External training and events
- Access to the in-house LEARN platform with courses and workshops
- Regular team events and socials
- Supportive and inclusive culture