Protolabs

Application Engineer

• Support new prototype launches and ongoing production engineering support for new customer initiation and account growth across the EMEA customer base
• Address technical questions involving materials, manufacturability, and part design challenges
• Understand customer technical requirements, make design changes, and communicate appropriate solutions
• Evaluate customer requirements and manage expectations and risks for new and growth projects, including geometries, tolerances, and production issues
• Review customer-supplied 3D CAD data, DFM, and RFQs and assist customers with recommended or required changes
• Triage quote requests with complex or off-platform specifications based on Protolabs' manufacturing capabilities
• Coordinate with technical operations, contracts, quality, and process engineering departments on basic projects
• Qualify projects for specialist teams when required
• Serve as the main technical point of contact for Protolabs departments and provide technical training when required
• Collaborate with sales and customer service teams to promote Protolabs' digital manufacturing offerings and support customer prototyping and production projects

Customer Success Manager

• Verify the accuracy of customer purchase orders
• Enter customer orders and understand all aspects of the order process and workflow
• Reconcile and verify customer payments for open orders
• Serve as a key liaison between departments to communicate and escalate customer issues appropriately
• Maintain customer database accuracy with assistance from the Customer Service Coordinator
• Process incoming customer inquiries and triage them within the organization
• Handle customer correspondence via phone and email
• Work with customers to resolve questions and concerns
• Support a growing customer base while collaborating with multiple departments
• Balance service-related responsibilities with operational tasks
• Deliver an exceptional customer experience

Customer Success Partner I

• Verify the accuracy of customer purchase orders
• Enter customer orders and understand all aspects of the order process and workflow
• Reconcile and verify customer payments for open orders
• Serve as a key liaison between departments to communicate and escalate customer issues appropriately
• Maintain customer database accuracy with assistance from the Customer Service Coordinator
• Process incoming customer inquiries and triage them appropriately within the organization
• Handle customer correspondence by phone and email
• Work with customers to resolve questions and concerns
• Support a growing customer base while collaborating with multiple departments
• Balance service-related responsibilities with operational tasks
• Deliver an exceptional customer experience

Product Manager

• Define the Network product roadmap, including the end-to-end customer experience and pipeline of partner and platform investments
• Define manufacturing partner capabilities, certifications, and quality standards; identify and prioritize capability and service gaps
• Conduct offer and performance assessments based on customer demand, marketplace dynamics, and platform scalability
• Lead Network go-to-market strategy and define the Network value proposition
• Support internal sales in articulating when customers should leverage the Network versus the factory offering
• Develop pricing strategies with Pricing and Network Sourcing teams and lead pricing change management
• Act as a mini-GM for the Global Network business segment, with P&L accountability and margin optimization
• Monitor and drive commercial results including revenue, orders, and order lines against budget and trends
• Collaborate with marketing, software, sourcing, operations, sales, customer service, and supply chain
• Captain NPI teams for specific offers as required
• Translate roadmap, voice-of-customer insights, and NPS feedback into platform and operations requirements
• Champion global alignment across regions for Network initiatives
• Monitor market trends, customer needs, and competitive landscape
• Drive innovation and new product development for Network solutions

Global Product Manager

Supply Chain

• Lead growth and performance of Protolabs’ global manufacturing partner ecosystem
• Own partner network expansion, supplier strategy, operational excellence, capacity planning, and cost optimization across global regions
• Strategically plan the global partner network according to commercial needs and pricing demands
• Identify and mitigate regional supply-chain risks and disruptions, including allocation and dependency risks
• Drive partner evaluation and onboarding to meet quality, lead-time, and cost expectations
• Build demand forecasting and capacity-planning capabilities
• Build and manage a pipeline of prospective manufacturing partners to address capacity and capability gaps
• Monitor regional ecosystems, including material providers and secondary vendors
• Establish supplier performance frameworks and KPIs for quality, on-time delivery, responsiveness, and customer satisfaction
• Conduct supplier evaluations and implement scalable supplier-management policies and processes
• Develop strategic relationships with key manufacturing partners and address supplier needs
• Develop supply-chain resilience strategies, geographic diversification, and contingency routing protocols
• Partner with the Global Product Manager to develop supply capacity for new materials, technologies, and post-processing options
• Contribute to the combined offering roadmap with manufacturing partners and Protolabs factory stakeholders
• Lead a team of 16 supply-chain professionals across the U.S., Europe, India, and China
• Build a high-performing team, align regional staffing and skills with business objectives, and manage talent development
• Partner with Product Management, Sourcing, Partner Operations, Logistics, and Quality teams to drive initiatives and optimize KPIs

Global Supply Chain Director

Support Engineer

• Act as first- and second-line support for incidents and requests through ticketing system, chat, email, and walk-ups
• Triage, diagnose, resolve, and escalate hardware/software issues
• Own tickets end-to-end while meeting SLAs and communicating clearly with users
• Create and maintain knowledge base articles, FAQs, and user guides
• Support onboarding, access provisioning, offboarding, and permissions reviews
• Set up and support conferencing tools, AV equipment, and meeting rooms
• Provide remote support for distributed teams and home-office setups
• Build, deploy, image, configure, and maintain Windows and macOS endpoints
• Administer MDM/endpoint management for policies, profiles, compliance, and patching
• Install and support Microsoft 365, VPN, and collaboration tools
• Manage endpoint security, including EDR/antivirus, disk encryption, and OS/application patching
• Support peripherals, mobile devices, and basic network connectivity
• Maintain hardware inventory and asset lifecycle, including purchasing, tracking, RMA, and disposal
• Support identity and access management using AD, Microsoft Entra, and Okta, including MFA and SSO applications
• Perform routine administration in Microsoft 365, including Exchange, Teams, and SharePoint
• Assist with SaaS onboarding, license management, and application troubleshooting
• Contribute to ITIL-aligned incident, request, problem, change, CMDB, and asset processes
• Document standards, runbooks, and diagrams
• Collaborate with Security on compliance, endpoint posture, and awareness initiatives
• Coordinate with vendors for escalations and repairs

Application Engineer

Customer Success Partner I

Customer Success Partner I

Global Product Manager

Global Supply Chain Director

Desktop Support Analyst