Customer Success Partner I

Protolabs

. Verify the accuracy of customer purchase orders .

Posted 9/17/2026full-timeMaple Plain • Minnesota • United StatesJunior💰 $38,300 - $51,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on accuracy in order processing and payment reconciliation. Capable of effectively communicating and collaborating across departments to enhance customer experience and resolve issues.

Highest-signal resume keywords

Customer Service ExperienceOrder ProcessingMicrosoft Products ProficiencyAttention to DetailAbility to Adapt to New Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order VerificationPayment ReconciliationDatabase MaintenanceTyping Speed of 40 WPMTroubleshooting

Soft Skills

Clear CommunicationCreative Problem SolvingMultitasking

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer ExperienceManufacturing EnvironmentFast-Paced EnvironmentTeam-Centric Environment

About the role

Key responsibilities & impact

Verify the accuracy of customer purchase orders
Enter customer orders and understand all aspects of the order process and workflow
Reconcile and verify customer payments for open orders
Serve as a key liaison between departments to communicate and escalate customer issues appropriately
Maintain customer database accuracy with assistance from the Customer Service Coordinator
Process incoming customer inquiries and triage them appropriately within the organization
Handle customer correspondence by phone and email
Work with customers to resolve questions and concerns
Support a growing customer base while collaborating with multiple departments
Balance service-related responsibilities with operational tasks
Deliver an exceptional customer experience

Requirements

What you’ll need

High School Diploma or equivalent
1–2 years of related Customer Service experience
Proficient in Microsoft products
Ability to speak clearly and professionally over the phone
Ability to perform multiple functions simultaneously
Ability to quickly adapt to new systems and programs
Strong attention to detail and ability to troubleshoot and find resolution
Ability to leverage resources and think creatively to resolve customer issues
Proficient using a computer and able to accurately type 40 wpm
U.S. citizenship, lawful permanent resident status, or refugee/asylee status due to ITAR regulations
Temporary visa holders, including E, F-1, H-1, H-2, L, B, J, TN, and OPT, are not eligible for hire
College degree preferred as a differentiator
Customer Service experience in a manufacturing environment preferred as a differentiator
Experience in a fast-paced, dynamic environment preferred as a differentiator
Experience in a team-centric, pool concept environment preferred as a differentiator

Benefits

Comp & perks

Competitive salary and total rewards package
Traditional or high-deductible health insurance plan
Flexible Spending Accounts
Health Savings Account, including employer contributions
Dental and vision insurance
Basic and supplemental life insurance
Short-term and long-term disability insurance
Paid caregiver leave
At least 3 weeks of PTO
Wellness pay
Holiday pay
Volunteer hours
401(k) with company match and immediate vesting
Employee Stock Purchase Program at a discounted rate
Matching grants through Protolabs Foundation