Customer Success Partner I

Protolabs

. Verify the accuracy of customer purchase orders .

Posted 9/17/2026full-timeNashua • New Hampshire • United StatesJunior💰 $38,300 - $51,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on accuracy in order processing and payment reconciliation. Capable of effectively communicating and collaborating across departments to enhance customer experience and resolve issues.

Highest-signal resume keywords

Customer Service ExperienceOrder ProcessingMicrosoft ProficiencyAttention to DetailProblem Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order VerificationPayment ReconciliationDatabase ManagementTyping Speed 40 WPMMulti-Tasking

Soft Skills

Clear CommunicationAdaptabilityCreative Thinking

Tools & Technologies

Microsoft ProductsCustomer Database

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer ExperienceITAR RegulationsOffice EnvironmentManufacturing Area Exposure

About the role

Key responsibilities & impact

Verify the accuracy of customer purchase orders
Enter customer orders and understand all aspects of the order process and workflow
Reconcile and verify customer payments for open orders
Serve as a key liaison between departments to communicate and escalate customer issues appropriately
Maintain customer database accuracy with assistance from the Customer Service Coordinator
Process incoming customer inquiries and triage them within the organization
Handle customer correspondence via phone and email
Work with customers to resolve questions and concerns
Support a growing customer base while collaborating with multiple departments
Balance service-related responsibilities with operational tasks
Deliver an exceptional customer experience

Requirements

What you’ll need

High School Diploma or equivalent
1-2 years of related Customer Service experience
Proficient in Microsoft products
Ability to speak clearly and professionally over the phone
Ability to perform multiple functions simultaneously
Ability to quickly adapt to new systems and programs
Strong attention to detail and ability to troubleshoot and find resolution
Ability to leverage resources and think creatively to resolve customer issues
Proficient using a computer and able to accurately type 40 wpm
Role only open to U.S. Citizens, lawful permanent residents (green card holders), or foreign nationals granted refugee or asylee status due to ITAR regulations
Temporary visa holders, including E, F-1, H-1, H-2, L, B, J, TN, or OPT, are not eligible for hire
Physical ability to sit, use computer equipment, telephone and printer, reach, talk, see and hear; occasionally stand, walk, stoop, kneel, and lift or move up to 25 pounds
Ability to work in an office and occasionally manufacturing-area environment with machinery, noise, and other listed workplace exposures

Benefits

Comp & perks

Competitive salary and total rewards package
Traditional or High Deductible health insurance plan
Flexible Spending Accounts
Health Savings Account, including employer contributions
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid caregiver leave
At least 3 weeks of PTO
Wellness benefits
Holiday Pay
Volunteer Hours
401k with company match and immediate vest
Employee Stock Purchase Program at a discounted rate
Matching grants through Protolabs foundation