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Prove

Senior Director, Global Implementation Services

Prove

. Lead a global organization of Implementation Specialists, Integration Engineers, Project Managers, and Customer Enablement teams.

Posted 11/5/2026full-timeRemote • New York • United StatesSenior💰 $221,000 - $247,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading global implementation teams and optimizing onboarding processes within high-growth SaaS or FinTech environments. Proven ability to translate technical complexities into business value while managing complex integrations and achieving key performance indicators.

Highest-signal resume keywords
Global Implementation LeadershipOnboarding OptimizationComplex API Integration ManagementKPI Tracking and ReportingCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Implementation StrategyProject ManagementAPI-Driven Product DeliveryTechnical Requirements AnalysisAutomation ImplementationIntegration Playbook DevelopmentData AnalysisResource Utilization OptimizationCustomer Success MetricsFinancial Services Knowledge
Soft Skills
Relationship BuildingCollaborationCommunicationLeadershipStrategic Thinking
Certifications & Qualifications
Bachelor’s Degree in Computer ScienceMBA or Advanced Degree Preferred
Industry Keywords
SaaSFinTechProfessional ServicesImplementation EngineeringIdentity and AuthenticationMobile EcosystemsC-Suite EngagementGlobal Workforce ManagementOnboarding LifecycleCustomer Enablement

Tech Stack

Tools & technologies
Go

About the role

Key responsibilities & impact
  • Lead a global organization of Implementation Specialists, Integration Engineers, Project Managers, and Customer Enablement teams.
  • Own the global strategy for solution delivery and create a repeatable, scalable, efficient onboarding framework.
  • Assess, upskill, and grow the global implementation function.
  • Synchronize implementation roles to create seamless end-to-end delivery with frictionless hand-offs.
  • Identify and remove onboarding friction points and continuously optimize the onboarding lifecycle.
  • Implement automation, standardized “Golden Path” integration playbooks and templates, and self-service tools.
  • Oversee complex, multi-product global integrations to bank-grade security and architectural standards.
  • Partner with Sales and Finance to project and achieve Go-Live targets and predictable revenue recognition.
  • Represent the customer voice and collaborate with Product and Engineering on product gaps and implementation ease.
  • Build relationships with strategic clients and serve as senior technical contact for C-suite stakeholders.
  • Establish, track, and report KPIs including TTL, Path to Revenue Recognition, Onboarding Health, Resource Utilization, customer success metrics, and Implementation CSAT.

Requirements

What you’ll need
  • 12+ Years of Experience: Extensive background in Professional Services, Implementation, or Solutions Engineering within a high-growth SaaS or FinTech environment.
  • At least 5+ years of experience managing "managers of managers" and leading a global, distributed workforce.
  • Successfully scaled a delivery organization from a regional footprint to a global powerhouse.
  • Demonstrated track record of significantly reducing onboarding/implementation timelines for complex API-driven products.
  • Deep understanding of identity, authentication, mobile ecosystems, and the technical requirements of the financial services industry.
  • Mastery in translating technical complexity into business value for executive-level audiences.
  • Bachelor’s degree in Computer Science, Engineering, or a related field; MBA or advanced degree preferred.

Benefits

Comp & perks
  • Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan
  • Modern Health for financial, mental, and physical wellness
  • 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices)
  • Unlimited Vacation and Flexible hours
  • Comprehensive medical benefits for you and your family
  • Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement)
  • Bottomless snacks & beverages for certain office locations
  • Daily GrubHub stipend for lunch if coming into the office (US Offices)