Provenance

Customer Success Manager

• Lead strategy for new partnerships, conversion and all post-sale activity from onboarding through renewal and expansion.
• Drive adoption and value realization across enterprise accounts.
• Build brand coverage across key enterprise accounts.
• Forecast and negotiate renewals; support upsell and cross-sell with the commercial team.
• Coach Customer Success Managers to run their own renewals.
• Oversee pipeline generation for new revenue from brands and retailers.
• Serve as senior leader and escalation point for strategic enterprise retailers.
• Convert clients to the AI Growth proposition and conduct ROI-focused business reviews.
• Lead and develop a team of 2 Customer Success Managers, Brand Partnerships Manager and Senior Marketing Manager.
• Turn customer feedback into product and go-to-market insight.
• Act as feedback loop between customers and product/engineering.
• Develop case studies and impact stories.
• Maintain onboarding, health scoring, renewal and expansion playbooks and CS tooling.
• Deliver new revenue generation, net revenue retention, enterprise logo retention, account brand coverage, expansion revenue and direct-report OKRs.

Explore Head of Customer Success – Partnerships at Provenance. Review requirements and application details.

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Head of Customer Success – Partnerships