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About the role
Key responsibilities & impact- Conduct customer discovery to elicit needs, issues, and pain points
- Create compelling business and technical demonstrations and presentations of Provenir’s offering
- Articulate the benefits and potential value of proposed solutions
- Support sales cycles through Q&A sessions and workshops
- Contribute business and technical content to customer RFP responses and coordinate subject matter experts
- Conduct design and architecture workshops to define solution blueprints
- Collaborate with Professional Services on proposed solution and implementation strategy
- Partner with Data Science teams on AI/ML modeling strategies and outcomes
- Develop and maintain demonstration environments tailored to client use cases
- Deliver and support webinars, conferences, and speaking engagements on fraud and financial crime
- Guide clients on the value and differentiation of Provenir’s platform and ecosystem
- Address prospect objections and functional gaps with internal stakeholders
- Document sales-process artifacts, customer needs, and solution options for transition to Professional Services
- Share content and documentation with the global PreSales team for education and process improvement
- Contribute to internal enablement and onboarding sessions
- Feed customer insights into product roadmaps with Product Managers
- Report directly to the Chief Commercial Officer and partner with Sales, Product, Marketing, Professional Services, and Data Science teams
Requirements
What you’ll need- Proven track record supporting and collaborating with sales, product, and professional services teams, ideally within a software vendor or consulting environment
- Current experience in Fraud and Financial Crime, preferably financial services
- Bachelor’s degree in Business, Computer Science, or a related discipline
- Ability to collaborate, build trust, and maintain strong relationships with internal and external stakeholders
- Excellent planning and organizational skills; ability to manage priorities across multiple workstreams
- Strong documentation and communication skills with sharp attention to detail
- Proficient in university-level writing, editing, and proofreading
- Self-motivated team player able to work independently
- Intellectual curiosity and eagerness to learn
- Spanish language skills advantageous
- Experience with enterprise decisioning technologies, including basic understanding of model build, programming, and integration patterns
- Prior software Presales or implementations experience
- Exposure to business intelligence reporting tools, analytics, and data-driven decisioning platforms
- Familiarity with fraud detection best practices and AI-driven financial services solutions
Benefits
Comp & perks- Comprehensive health and wellness plans
- Paid time off
- Company holidays
- Flexible and remote-friendly opportunities
- Maternity/paternity leave
