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Providence

Patient Services Specialist

Providence

. Provide patient-centered, coordinated access to Providence's facilities, institutes, and clinics .

Posted 10/5/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient-centered care and technical support for health applications, ensuring effective communication and coordination within healthcare settings. Proven ability to foster relationships and provide personalized assistance to patients navigating the health system.

Highest-signal resume keywords
Customer Service ExperienceHealthcare Environment ExperienceTechnical Support ExperienceVirtual Customer EngagementAppointment Scheduling

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Relationship BuildingPersonalized AssistanceCommunication
Tools & Technologies
Patient Health Applications
Industry Keywords
Patient-Centered CareHealthcare AccessPatient NavigationHigh-Touch SupportCoordinated Care

About the role

Key responsibilities & impact
  • Provide patient-centered, coordinated access to Providence's facilities, institutes, and clinics
  • Foster and nurture relationships with existing patients and people seeking treatment
  • Navigate patients to physicians within the health network
  • Schedule appointments and classes
  • Provide tier 1 technical support for patient health applications
  • Serve as an entry point and informational resource for patients entering the health system
  • Provide high-touch, personalized assistance to patients across Providence St. Joseph Health regions and provider networks

Requirements

What you’ll need
  • 2 years of customer service experience, preferably in a healthcare environment
  • 2 years of experience interacting with and engaging customers virtually over the phone
  • 1 year of technical support experience preferred

Benefits

Comp & perks
  • Retirement 401(k) Savings Plan with employer matching
  • Medical, dental, and vision health care benefits
  • Life insurance
  • Disability insurance
  • Paid parental leave
  • Vacation time
  • Paid holidays
  • Time off for health issues
  • Voluntary benefits
  • Well-being resources
  • Inclusive workplace and equal opportunities for advancement