Patient Services Specialist

Providence

. Provide patient-centered, coordinated access to Providence's facilities, institutes, and clinics .

Posted 10/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient-centered care and technical support for health applications, ensuring effective communication and coordination within the healthcare system. Proven ability to engage and assist patients in navigating services and scheduling appointments.

Highest-signal resume keywords

Customer Service ExperienceHealthcare Environment ExperienceTechnical Support ExperiencePatient EngagementAppointment Scheduling

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Relationship BuildingCommunication SkillsPersonalized Assistance

Tools & Technologies

Patient Health Applications

Industry Keywords

Patient-Centered CareHealthcare AccessVirtual Customer EngagementHealth System Navigation

About the role

Key responsibilities & impact

Provide patient-centered, coordinated access to Providence's facilities, institutes, and clinics
Foster and nurture relationships with existing patients and people seeking treatment
Navigate patients to physicians within the health network
Schedule appointments and classes
Provide tier 1 technical support for patient health applications
Serve as an entry point and informational resource for patients entering the health system
Provide high-touch, personalized assistance through the Patient Engagement Center across Providence St. Joseph Health regions and provider networks

Requirements

What you’ll need

2 years customer service experience, preferably in a healthcare environment
2 years experience interacting with and engaging customers virtually over the phone
1 year technical support experience preferred
Ability to work a Monday-Friday variable schedule, as early as 6:45 AM and as late as 7:00 PM
Ability to work the weekend schedule of 8:45 AM-5:15 PM

Benefits

Comp & perks

Best-in-class benefits package
Retirement 401(k) Savings Plan with employer matching
Medical, dental, and vision health care benefits
Life insurance
Disability insurance
Paid parental leave
Vacation and holiday time off
Health-related time off benefits
Voluntary benefits
Well-being resources
Inclusive workplace with equal opportunities for advancement
Additional compensation may be available, including shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities