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Patient Services Specialist – Patient Engagement
Providence. Provide patient-centered, coordinated access to Providence’s facilities, institutes, and clinics .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing patient-centered support and coordinating access to healthcare services, with a strong focus on customer engagement and technical assistance for health applications.
Highest-signal resume keywords
Customer Service ExperienceHealthcare Environment ExperienceTechnical Support ExperiencePatient EngagementAppointment Scheduling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Relationship BuildingPersonalized AssistanceCommunication Skills
Tools & Technologies
Health ApplicationsVirtual Communication Tools
Industry Keywords
Patient-Centered CareHealth Network NavigationTier 1 Technical SupportProvidence St. Joseph Health
About the role
Key responsibilities & impact- Provide patient-centered, coordinated access to Providence’s facilities, institutes, and clinics
- Foster and nurture relationships with existing patients and patients seeking treatment
- Navigate patients through the health network’s “find a physician” service
- Schedule appointments and classes
- Provide tier 1 technical support for patient health applications
- Serve as an entry point and informational resource for patients entering the health system
- Provide high-touch, personalized assistance across Providence St. Joseph Health regions and provider networks
Requirements
What you’ll need- 2 years of customer service experience, preferably in a healthcare environment
- 2 years of experience interacting with and engaging customers virtually over the phone
- Preferred: 1 year of technical support experience
Benefits
Comp & perks- Retirement 401(k) Savings Plan with employer matching
- Health care benefits: medical, dental, and vision
- Life insurance
- Disability insurance
- Paid parental leave
- Vacation time
- Paid holidays
- Paid time off for health issues
- Voluntary benefits
- Well-being resources
- Professional career support
- Inclusive workplace with opportunities for advancement