Principal Service Engineer – Platform Developer/Architect, ServiceNow

Providence

. Own product strategy, roadmap, and development for ServiceNow .

Posted 9/15/2026full-timeNapa • Alaska • United StatesLead💰 $68 - $121 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ServiceNow product strategy, architecture, and integration, with a strong focus on delivering high-performance, resilient solutions. Proven ability to lead cross-functional teams in Agile/Scrum environments while ensuring quality and stakeholder satisfaction.

Highest-signal resume keywords

ServiceNow Product StrategyIntegration ArchitectureAgile/Scrum DeliveryServiceNow Certifications (CSA, CAD, EA)Stakeholder Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Automation DeploymentN-Tier SolutionsResilience ModelingFailure Mode AnalysisService ArchitectureData-Driven Decision MakingRoot Cause AnalysisServiceNow CMDBApplication Portfolio ManagementCSDM Understanding

Soft Skills

Problem-SolvingCommunication SkillsCollaboration

Tools & Technologies

ServiceNowAgile Tools

Certifications & Qualifications

ServiceNow CSAServiceNow CADServiceNow EA

Industry Keywords

Enterprise ArchitecturePlatform GovernanceApplication Lifecycle ManagementContinuous ImprovementDisaster Recovery

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Own product strategy, roadmap, and development for ServiceNow
Define architecture and platform strategy
Own integration and enterprise architecture patterns
Enable application lifecycle decisions, including rationalization, modernization, and retirement
Collaborate with architects, developers, and operations teams using Agile/Scrum
Establish platform governance and engineering standards
Ensure quality, performance, and reliability while supporting delivery and continuous improvement
Partner with stakeholders, developers, and product owners early in the lifecycle
Design, operate, and continuously improve enterprise-scale services
Guide technical decisions and deliver measurable outcomes in quality, cost efficiency, usability, and caregiver satisfaction
Engineer resilient, secure, high-performance solutions
Lead innovation, optimize platform performance and spend, strengthen disaster recovery readiness, and ensure predictable, reliable, production-ready releases
Troubleshoot complex issues and drive problems to lasting resolution

Requirements

What you’ll need

Bachelor's degree in Computer Engineering, Computer Science, Mathematics, or Engineering, or an equivalent combination of education and experience
8+ years of related experience
Strong experience in automation related to deployment, recovery, or other manual processes
Strong experience with n-tier solutions
Strong experience with resilience modeling, failure mode analysis, and simulating service outages
Strong experience translating customer and technical requirements into service architecture meeting Quality of Service expectations
Strong experience leading and representing the Service in backlog discussions and standups
Strong experience leveraging data and metrics to drive behavior, process, and priority decisions
Advanced problem-solving experience using systematic procedures and root cause analysis
ServiceNow certifications (CSA, CAD, EA) preferred
Strong experience with ServiceNow CMDB and Application Portfolio Management preferred
Solid understanding of CSDM and CI relationships preferred
Experience as a Product Owner or Business Analyst preferred
Agile/Scrum delivery experience preferred
Strong stakeholder management and communication skills preferred
Experience with ServiceNow integrations preferred

Benefits

Comp & perks

Retirement 401(k) Savings Plan with employer matching
Medical, dental, and vision health care benefits
Life insurance
Disability insurance
Paid parental leave
Vacation time
Paid holidays
Paid time off for health issues
Voluntary benefits
Well-being resources
Inclusive workplace and equal opportunities for advancement
Additional compensation may be available, including shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities