Senior Manager, Quality

. Manage, evaluate, and improve Patient Access Services departments in all states .

Posted 10/24/2026full-timeRemote • United StatesSenior💰 $54 - $112 per hourWebsite

Key responsibilities & impact

Manage, evaluate, and improve Patient Access Services departments in all states
Ensure stable, highly qualified Patient Access Services and Pre-Service teams across the enterprise
Oversee process improvement programs
Manage Epic enhancements and upgrades
Lead training and education initiatives
Perform data analysis and interpretation
Manage teams and support strategic planning and measurement
Perform human resource management functions

What you’ll need

H.S. Diploma or GED
Bachelor's Degree in Healthcare management, public health, or related degree
8 or more years Patient Access Services or Revenue Cycle department experience
10 or more years of experience in a large healthcare delivery system
6 or more years management experience
Demonstrated experience with all aspects of Revenue Cycle including registration, scheduling, front desk check-in processes, authorization, denials, and insurance billing
Demonstrated experience evaluating issues and trends from creative and systemic perspectives
Demonstrated experience with legal and compliance requirements of Access Services and Revenue Cycle, including Joint Commission, EMTALA, HIPAA, CMS, and others
Demonstrated experience with computer systems and IT solutions used within Revenue Cycle
Demonstrated experience developing training materials based on different learning styles
Demonstrated experience standardizing complex and disparate practices and maintaining common processes
Demonstrated experience with process improvement methodology, change management, and operational improvement in complex systems
Demonstrated experience optimizing workflow processes related to complex computer systems
Epic Healthcare Systems experience is preferred

Comp & perks