VP, Branch Manager

Provident Bank

. Drive growth of consumer and business customer relationships .

Posted 10/6/2026full-timeUnited StatesLead💰 $61,600 - $88,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in branch management, focusing on driving sales growth, customer relationship development, and operational compliance. Proven ability to lead teams, manage risk, and ensure exceptional customer service in a banking environment.

Highest-signal resume keywords

Branch Management ExperienceSales Target AchievementCustomer Relationship DevelopmentRisk ManagementTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Banking Operational ProcessesSales SkillsPerformance ManagementLendingProduct SalesCompliance with Federal RegulationsMulti-Branch ManagementMortgage Loan OriginationCross-Selling Financial ProductsCommunity Engagement

Soft Skills

Excellent Communication SkillsOrganizational SkillsClient-Centric AttitudeMentorshipProblem-Solving

Certifications & Qualifications

NMLS Registration

Industry Keywords

Retail BankingCustomer ServiceBusiness DevelopmentEmployee DevelopmentSales Goals

About the role

Key responsibilities & impact

Drive growth of consumer and business customer relationships
Administer and operate multiple retail branch offices or a qualifying single branch
Manage operations and risk management, including adherence to internal controls
Oversee lending, product sales, customer service, performance management, security, and safety
Lead branch team members to achieve branch objectives and employee development
Maintain, expand, and develop internal and external customer relationships
Drive account profitability, relationship profitability, deposit growth, retail, small business and commercial loan growth, non-traditional product sales, and cross-selling of financial products and services
Monitor sales goals and coach branch team members on sales skills and opportunity recognition
Conduct weekly team huddles and team meetings focused on sales activities and results
Manage and perform the external sales calling program
Provide leadership, mentorship, and development for branch team members
Participate in leadership development courses and product/service training
Ensure exceptional customer service and validate service quality through customer satisfaction surveys
Participate in local community events and organizations
Direct branch staff with Assistant Branch Managers across branch operations
Ensure compliance with bank policies, procedures, and government regulations
Ensure required reports are complete and timely
Interview, hire, train, assign, manage, appraise, reward, discipline, and develop employees
Address employee complaints, resolve problems, and provide feedback and corrective actions
Manage all branch risk-management issues
Travel between customer sites, Provident offices, and branches as required

Requirements

What you’ll need

High School Diploma or GED
7 years Branch Manager experience in a sales and service environment
Business development experience, with strong community ties within the general area of branch locations
Demonstrate positive and professional client-centric and service-oriented attitude
Clearly communicates a vision and removes barriers for team success
Proven ability to meet sales targets and production goals
Excellent written and verbal communication skills
Highly organized; ability to plan and complete multiple priorities with competing deadlines
Knowledge of banking operational processes and how they relate to Federal Regulations and Laws
Ability to work a flexible schedule based upon the needs of the business
Ability to travel throughout the branch network
Experience managing multiple locations or managing remote locations
Will be required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence
Bachelor's Degree in Business Administration or related field preferred
Prior multi-branch/office management experience preferred

Benefits

Comp & perks

Incentive eligible based upon company, business, and/or individual goal achievement and performance
Paid time off (PTO)
Holiday PTO
Medical, Dental and Vision Plans
Flexible Spending Accounts
Health Savings Accounts
401(k) Retirement Plan
Disability Insurance
Employee Assistance Program
Basic Life Insurance
Company sponsored Tuition Disbursement programs
Company sponsored Loan Repayment programs
Voluntary Supplemental Life Insurance
Accident plan
Critical Illness plan
Hospital Indemnity plan
Legal plans