Provident Bank

Vice President

• Drive growth of consumer and business customer relationships
• Administer and operate multiple retail branch offices or a qualifying single branch
• Manage branch operations and risk management, including adherence to internal controls
• Oversee lending, product sales, customer service, performance management, security, and safety
• Lead branch team members to achieve branch objectives and support employee development
• Maintain, expand, and develop internal and external customer relationships
• Drive account profitability, relationship profitability, deposit growth, retail, small business, and commercial loan growth
• Increase non-traditional product sales and cross-selling of financial products and services
• Achieve assigned goals and monitor sales goals for branch team members
• Coach team members on sales skills and recognizing customer opportunities
• Conduct weekly team huddles and team meetings focused on sales activities and results
• Manage and perform the external sales calling program
• Provide leadership, mentorship, and inspiration to branch team members
• Ensure exceptional customer service and validate service quality through customer satisfaction surveys
• Participate in local community events and organizations
• Direct branch staff with Assistant Branch Managers across daily branch operations
• Ensure compliance with Bank policies, procedures, internal controls, and government regulations
• Ensure required reports are complete and submitted on time
• Interview, hire, train, manage, assign work, appraise, develop, reward, and discipline employees
• Address employee complaints, resolve problems, and provide feedback and corrective action
• Manage branch risk-related issues
• Perform additional duties as assigned

VP, Branch Manager

Learning and Development

• Deliver training programs based on identified performance measures to enhance job performance and meet business objectives
• Develop training and learning programs to onboard new hires and enhance existing employees’ skills through classroom, webinar, one-on-one, and e-learning methods
• Design and maintain course manuals, job aids, reference sheets, and other training materials
• Address advancements in technology, research and development findings, and marketplace changes
• Recommend learning and development strategies to business stakeholders to increase efficiency, effectiveness, and revenues
• Design instructional materials and liaise with all departments and management levels to create organization-wide learning solutions and opportunities
• Monitor and report training progress for quality assurance and needs assessments
• Develop and maintain a consistent training calendar and schedule
• Update, edit, and review training documentation, handouts, reference guides, training outlines, and related correspondence
• Perform administrative tasks related to planning, communicating, and conducting training, including maintaining virtual and in-person classrooms
• Maintain current and comprehensive knowledge of Microsoft applications and in-house computer systems
• Perform other related duties as assigned

VP, Branch Manager

Corporate Trainer II