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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and management capabilities in retail banking, with a focus on sales performance, customer service excellence, and compliance with banking regulations. Proven ability to develop business relationships and mentor team members to achieve operational goals.
Highest-signal resume keywords
Branch Management ExperienceSales Target AchievementCustomer Service ExcellenceRisk ManagementBusiness Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Banking Operational ProcessesSales Skills CoachingPerformance ManagementCompliance with Federal RegulationsMulti-Branch ManagementMortgage Loan OriginationCommunity EngagementReport SubmissionEmployee Training and DevelopmentCustomer Satisfaction Surveys
Soft Skills
Positive Client-Centric AttitudeExcellent Communication SkillsHighly OrganizedProblem ResolutionTeam Leadership
Certifications & Qualifications
NMLS RegistrationLife and Health Licenses
Industry Keywords
Retail BankingBranch OperationsSales ManagementCommunity TiesCustomer Relationship Management
About the role
Key responsibilities & impact- Lead the growth of consumer and business customer relationships
- Administer and oversee the daily operation of multiple retail branch offices or a qualifying single branch
- Manage branch operations, risk management, lending, product sales, customer service, performance management, security, and safety
- Achieve assigned goals and monitor sales-related goals for branch team members
- Coach team members on sales skills and recognizing customer opportunities
- Conduct at least one weekly team huddle and one weekly sales-focused team meeting
- Manage and perform the external sales calling program
- Provide leadership, mentorship, and inspiration to branch team members
- Participate in professional leadership development courses and product/service training
- Ensure exceptional customer service and validate service quality through customer satisfaction surveys
- Participate in local community events and organizations such as Rotary Club and Chamber of Commerce
- Direct branch staff with Assistant Branch Managers across day-to-day branch operations
- Ensure compliance with bank policies, procedures, internal controls, and government regulations
- Ensure required reports are submitted completely and on time
- Interview, hire, train, assign, supervise, appraise, reward, and discipline employees
- Address complaints and resolve employee and operational problems
- Provide constructive feedback and corrective actions
- Manage branch risk-related issues
- Perform additional duties as assigned
- Work in retail banking branch areas and travel between customer sites, Provident offices, and branches as required
Requirements
What you’ll need- High School Diploma or GED
- 7 years Branch Manager experience in a sales and service environment
- Business development experience, with strong community ties within the general area of branch locations
- Positive and professional client-centric and service-oriented attitude
- Ability to clearly communicate a vision and remove barriers for team success
- Proven ability to meet sales targets and production goals
- Excellent written and verbal communication skills
- Highly organized; ability to plan and complete multiple priorities with competing deadlines
- Knowledge of banking operational processes and how they relate to Federal Regulations and Laws
- Ability to work a flexible schedule based upon the needs of the business
- Ability to travel throughout the branch network
- Experience managing multiple locations or managing remote locations
- Must register as a mortgage loan originator with the NMLS before taking mortgage loan applications or negotiating/extending terms of a mortgage or other residentially secured loan
- Life and Health Licenses to support investment program preferred
- Willingness and ability to work required overtime
- Willingness and ability to travel to other locations/branches
- Flexibility and ability to adapt to new job locations and reassignments as directed by management
- Bachelor’s Degree in Business Administration or related field preferred
- Prior multi-branch/office management experience preferred
Benefits
Comp & perks- Incentive eligibility based on company, business, and/or individual goal achievement and performance
- Paid time off (PTO)
- Holiday PTO
- Medical insurance
- Dental insurance
- Vision plans
- Flexible Spending Accounts
- Health Savings Accounts
- 401(k) Retirement Plan
- Disability Insurance
- Employee Assistance Program
- Basic Life Insurance
- Company-sponsored Tuition Disbursement programs
- Company-sponsored Loan Repayment programs
- Voluntary Supplemental Life Insurance
- Accident insurance
- Critical Illness insurance
- Hospital Indemnity insurance
- Legal plans