Lead, VCC Change and Communications

Prudential plc

. Develop and maintain the overall VCC change management strategy and roadmap across both VCC sites .

Posted 11/11/2026full-timeKuala Lumpur • MalaysiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in change management strategies, stakeholder engagement, and communications planning across diverse geographies. Proven ability to lead large-scale change initiatives while measuring adoption and effectiveness.

Highest-signal resume keywords

Change ManagementStakeholder EngagementCommunications PlanningAdoption MeasurementOrganisational Change

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change Impact AssessmentReadiness AssessmentAdoption PlanningChange Management MethodologiesGovernance ManagementData AnalysisEngagement MeasurementTransformation ManagementProgramme DeliveryDigital Transformation

Soft Skills

LeadershipRelationship BuildingCross-Cultural CommunicationAdaptabilityProblem Solving

Tools & Technologies

Viva EngageIntranetDigital Content ManagementStakeholder Mapping ToolsCommunication Platforms

Certifications & Qualifications

Change Management CertificationMaster's Degree in Relevant Discipline

Industry Keywords

Shared ServicesCentres of ExcellenceOffshoringManaged ServicesOperating Model Change

About the role

Key responsibilities & impact

Develop and maintain the overall VCC change management strategy and roadmap across both VCC sites
Lead change impact assessments, stakeholder analysis, readiness assessments and adoption planning
Embed change management activities into transition plans from demand intake through go-live and post-go-live stabilisation
Identify adoption risks, resistance points and stakeholder concerns and develop mitigation actions
Define reusable change management playbooks, templates, toolkits and standards
Own and execute the VCC communications plan across Malaysia and India
Develop leadership messages, briefing notes, town hall content, FAQs, stakeholder packs, talking points, announcements, intranet content, newsletters and other communications materials
Translate VCC strategy and operating model updates into audience-specific narratives
Coordinate communications channels across both sites, including leadership cascades, town halls, manager briefings, Viva Engage, intranet pages, digital content and site-based engagement activities
Lead change and communications planning for both VCC locations, reflecting site-specific needs and cultural considerations
Drive alignment between Malaysia and India site communications while enabling local tailoring
Partner with site leaders, Facilities, HR, Technology and functional leads on site launches, leadership visits, engagement events, onboarding and employee experience initiatives
Ensure clear feedback, questions and escalation channels during transitions and capability launches
Promote a cohesive VCC identity and culture across locations
Serve as primary change and communications advisor to VCC leadership and the VCC Programme Office
Build relationships with Group Corporate Affairs, Group HR, Business Unit communications teams, functional leaders and enabling workstreams
Prepare narratives, decision materials and change updates for governance forums, steering committees and leadership meetings
Manage stakeholder maps and engagement plans for key VCC initiatives
Maintain governance over communications approvals, message consistency, confidentiality and issue management
Define and track change and communications effectiveness measures, including engagement, readiness, adoption, feedback, sentiment and post-go-live stabilisation indicators
Gather lessons learned and improve playbooks and best practices
Use data and feedback to refine messaging, engagement approaches and adoption interventions
Support post-implementation reviews and additional adoption support
Champion scalable and reusable change management approaches for enterprise initiatives

Requirements

What you’ll need

Bachelor’s degree in Communications, Business Administration, Human Resources, Organisational Psychology, Change Management or a related discipline
Minimum 10 years of experience in change management, communications, transformation, shared services, organisational change or programme delivery roles
Proven track record of leading large-scale change and communications programmes across multiple geographies, functions or business units
Experience supporting shared services, centres of excellence, offshoring, managed services, operating model change, digital transformation or enterprise capability build is strongly preferred
Strong understanding of change management methodologies, stakeholder engagement, communications planning, adoption measurement and employee engagement practices
Experience working in a matrixed, cross-cultural environment with senior stakeholders across business, technology, operations, HR, risk and communications functions
Master’s degree or professional change certification preferred

Benefits

Comp & perks

Equal opportunity employer
Equality of opportunity of benefits for all who apply and perform work for the organisation
Reasonable adjustments to support people with individual physical or mental health requirements
Career support and opportunities to Connect, Grow, and Succeed