Prudential plc

Communications

• Develop and maintain the overall VCC change management strategy and roadmap across both VCC sites
• Lead change impact assessments, stakeholder analysis, readiness assessments and adoption planning
• Embed change management activities into transition plans from demand intake through go-live and post-go-live stabilisation
• Identify adoption risks, resistance points and stakeholder concerns and develop mitigation actions
• Define reusable change management playbooks, templates, toolkits and standards
• Own and execute the VCC communications plan across Malaysia and India
• Develop leadership messages, briefing notes, town hall content, FAQs, stakeholder packs, talking points, announcements, intranet content, newsletters and other communications materials
• Translate VCC strategy and operating model updates into audience-specific narratives
• Coordinate communications channels across both sites, including leadership cascades, town halls, manager briefings, Viva Engage, intranet pages, digital content and site-based engagement activities
• Lead change and communications planning for both VCC locations, reflecting site-specific needs and cultural considerations
• Drive alignment between Malaysia and India site communications while enabling local tailoring
• Partner with site leaders, Facilities, HR, Technology and functional leads on site launches, leadership visits, engagement events, onboarding and employee experience initiatives
• Ensure clear feedback, questions and escalation channels during transitions and capability launches
• Promote a cohesive VCC identity and culture across locations
• Serve as primary change and communications advisor to VCC leadership and the VCC Programme Office
• Build relationships with Group Corporate Affairs, Group HR, Business Unit communications teams, functional leaders and enabling workstreams
• Prepare narratives, decision materials and change updates for governance forums, steering committees and leadership meetings
• Manage stakeholder maps and engagement plans for key VCC initiatives
• Maintain governance over communications approvals, message consistency, confidentiality and issue management
• Define and track change and communications effectiveness measures, including engagement, readiness, adoption, feedback, sentiment and post-go-live stabilisation indicators
• Gather lessons learned and improve playbooks and best practices
• Use data and feedback to refine messaging, engagement approaches and adoption interventions
• Support post-implementation reviews and additional adoption support
• Champion scalable and reusable change management approaches for enterprise initiatives

Explore Lead, VCC Change and Communications at Prudential plc. Review requirements and application details.

Lead, VCC Change and Communications

Insurance

• Establish and maintain a robust governance framework across the Value Creation Centre and its legal entities
• Advise the Chief of VCC, PSA/PTSI Boards, VCC Executive Committee, and senior stakeholders on governance, risk, compliance, and legal entity management
• Serve as lead corporate secretary for VCC legal entities
• Manage Board and Committee governance processes, including calendars, governance plans, agenda planning, paper reviews, board packs, meetings, minutes, resolutions, and action tracking
• Maintain legal entity records, registers, delegated authorities, and governance documentation
• Support Board effectiveness reviews and governance assessments
• Design and maintain the VCC Governance Framework, policies, Terms of Reference, Decision Authority Matrix, Delegation of Authority frameworks, standards, and procedures
• Establish and maintain the VCC risk management framework and enterprise risk register
• Facilitate risk identification, assessment, monitoring, reporting, and Risk and Control Self-Assessments
• Drive risk mitigation plans and present risk reports to leadership and Boards
• Ensure adherence to Group policies, governance standards, and local regulatory requirements
• Coordinate regulatory assessments, submissions, inspections, and engagements
• Lead the VCC Governance, Risk & Compliance Forum and coordinate issue escalation and resolution
• Prepare materials and recommendations for VCC EXCO and entity Boards
• Own the VCC Business Continuity Management framework and coordinate resilience exercises
• Coordinate internal and external audits, track findings and remediation, and monitor control effectiveness
• Advise leadership on governance implications of strategic initiatives, new market onboarding, managed services, COE creation, and entity expansion
• Deliver the Board governance operating model, governance framework and policies, risk register, compliance dashboard, reporting packs, business continuity framework, authority matrix, forum Terms of Reference, audit tracking, and annual governance and risk plan

Explore Head, VCC CoSec, Risk Management – Governance at Prudential plc. Review requirements and application details.

Open roles

Lead, VCC Change and Communications

Head, VCC CoSec, Risk Management – Governance