PSC Biotech Corporation

Implementation Specialist

• Lead assigned client implementations from Business Development handoff through kickoff, requirements confirmation, planning, configuration, validation, training, go-live, closeout, and transition to ongoing support
• Serve as the primary client contact and provide status updates and meeting documentation
• Build and maintain project plans, milestones, dependencies, risks, issues, decisions, and action items across multiple concurrent project streams
• Coordinate implementation engineers, configuration specialists, validation specialists, Account Management, Business Development, Technical Support, Accounting, and other internal stakeholders
• Gather and maintain client requirements; support scoping and estimation; confirm internal review and client approval
• Monitor scope, schedule, budget, resource needs, project health, and deliverable completion; escalate risks with corrective and preventive options
• Ensure work aligns with Statements of Work, client commitments, internal procedures, and Service Level Agreement requirements
• Coordinate preparation, review, approval, and delivery of implementation and validation documentation
• Facilitate workflow configuration, configuration freeze, change control, production setup, release readiness, and project closeout
• Review project time records and applicable invoices; communicate budget status and support change-order or work-stoppage decisions
• Conduct system administration training and product demonstrations; contribute to training materials and videos
• Maintain working knowledge of PSC Software products, implementation methods, and regulated life sciences environments
• Coordinate upgrades, answer client questions, and manage transition to post-go-live support and Account Management
• Use ACE, Wrike, JIRA, Freshdesk, and other internal project, customer, and support systems
• Champion client needs while balancing contractual scope, quality, delivery constraints, and business requirements
• Travel as needed and perform other related duties as assigned

Project Implementation Manager III