Project Implementation Manager III

PSC Biotech Corporation

. Lead assigned client implementations from Business Development handoff through kickoff, requirements confirmation, planning, configuration, validation, training, go-live, closeout, and transition to ongoing support .

Posted 10/16/2026full-timeRemote • United States, CanadaMid-LevelSenior💰 $72,800 - $83,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading SaaS implementation projects, managing client relationships, and ensuring compliance with regulatory standards in life sciences. Proficient in project management methodologies and tools, with strong communication and organizational skills to facilitate cross-functional collaboration.

Highest-signal resume keywords

SaaS ImplementationProject ManagementClient ServicesRegulated GxP EnvironmentsPMP Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningRequirements ManagementValidationChange ControlSoftware Configuration

Soft Skills

Strong Communication SkillsAttention to DetailOrganizational SkillsPrioritizationDelegation

Tools & Technologies

WrikeJIRAFreshdeskACE

Certifications & Qualifications

PMPCAPM

Industry Keywords

Life SciencesEnterprise SaaSIaaSPaaSSoftware Implementation

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead assigned client implementations from Business Development handoff through kickoff, requirements confirmation, planning, configuration, validation, training, go-live, closeout, and transition to ongoing support
Serve as the primary client contact and provide status updates and meeting documentation
Build and maintain project plans, milestones, dependencies, risks, issues, decisions, and action items across concurrent project streams
Coordinate implementation engineers, configuration specialists, validation specialists, Account Management, Business Development, Technical Support, Accounting, and other internal stakeholders
Gather and maintain client requirements; support scoping and estimation; confirm internal review and client approval
Monitor scope, schedule, budget, resources, project health, and deliverable completion; escalate risks with corrective and preventive options
Ensure work aligns with the signed Statement of Work, client commitments, internal procedures, and Service Level Agreement requirements
Coordinate preparation, review, approval, and delivery of implementation and validation documentation
Facilitate workflow configuration, configuration freeze, change control, production setup, release readiness, and project closeout
Review project time records and applicable invoices; communicate budget status and support change-order or work-stoppage decisions
Conduct system administration training and product demonstrations; contribute to training materials and videos
Maintain working knowledge of PSC Software products, implementation methods, and regulated life sciences environments
Coordinate upgrades, answer client questions, and manage transition to post-go-live support and Account Management
Use ACE, Wrike, JIRA, Freshdesk, and other internal systems accurately
Balance client needs with contractual scope, quality expectations, delivery constraints, and PSC business requirements
Travel as needed and perform other related duties as assigned

Requirements

What you’ll need

Bachelor’s degree in computer science, computer engineering, business, life sciences, or a related field, or equivalent relevant experience
At least five years of experience in SaaS implementation, client services, customer support, project management, or a closely related field
Experience leading multiple concurrent client projects with responsibility for scope, schedule, budget, risks, issues, and stakeholder communication
Strong written and verbal communication skills
Experience leading client meetings and delivering training or presentations
Excellent organization, attention to detail, prioritization, and follow-through
Ability to coordinate and delegate work across cross-functional teams without direct supervisory authority
Ability to learn complex software quickly and explain system functionality to technical and non-technical audiences
Ability to work productively with clients and colleagues across multiple time zones and consistently work the schedule assigned to the selected opening
PMP, CAPM, or comparable project management certification preferred
Three or more years of experience with enterprise SaaS, IaaS, or PaaS solutions in the life sciences sector preferred
Experience supporting regulated GxP environments and software implementation or validation deliverables preferred
Knowledge of enterprise software configuration, requirements management, validation, change control, and release or upgrade processes preferred
Experience with project management, ticketing, and collaboration platforms such as Wrike, JIRA, Freshdesk, or similar tools preferred

Benefits

Comp & perks

Medical, Dental, and Vision coverage
PSC pays 100% of qualifying employee medical premiums and 50% for qualifying dependents
Employee Assistance Programs
Basic Life Insurance
Long Term Disability
401(k) and 401(k) matching
PTO, Sick Time, and Paid Holidays
Education Assistance
Pet Insurance
Discounted rate at Anytime Fitness
Financial Perks and Discounts
Remote working schedule