Consumer Collector

PSECU

. Conduct collection functions to reduce overall delinquency and prevent losses .

Posted 9/17/2026full-timeHarrisburg • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing delinquent accounts and conducting collection functions while ensuring compliance with state and federal collection laws. Proficient in analyzing consumer loans and counseling members on payment options.

Highest-signal resume keywords

Collection Policies And ProceduresCompliance With State And Federal LawsAccount ManagementConsumer Loan AnalysisTraining New Staff

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Delinquency ReductionCharge-Off ProcessingLoan Modification ProcessingLegal CollectionsCollections Software Proficiency

Soft Skills

Effective CommunicationCounseling SkillsProblem Solving

Industry Keywords

Unsecured LoansRisk ManagementMember OutreachThird-Party Vendor Management

About the role

Key responsibilities & impact

Conduct collection functions to reduce overall delinquency and prevent losses
Proactively reduce delinquency in the unsecured loan portfolio
Perform outreach to members with delinquent unsecured loans
Process charge-off loans, maintain settlements, process loan modifications, maintain accounts, and perform other unsecured account functions
Handle incoming member contacts, including calls and emails, and make outbound calls
Process legal collections work
Manage delinquent accounts according to Collection Policy and Procedures
Analyze and maintain past-due consumer loans to prevent further delinquency
Research and analyze accounts using collections software and other sources
Counsel members on reduced and deferred payments
Ensure compliance with relevant laws and regulations and manage risks
Ensure satisfactory work production with third-party vendors
Assist in training new staff
Perform other duties as assigned

Requirements

What you’ll need

High School (Required)
Any equivalent combination of experience and education (Required)
Ability to work Monday–Friday, 10:00am–6:00pm
Ability to work every third Saturday, 8:00am–4:00pm, with one weekday off that week
Knowledge of collection policies and procedures
Ability to maintain compliance with state and federal collection laws and regulations

Benefits

Comp & perks

Opportunities to learn, grow, and pursue your dreams