PSECU

Collector

• Conduct collection functions to reduce overall delinquency and prevent losses
• Proactively reduce delinquency in the unsecured loan portfolio in accordance with Credit Union policies and procedures
• Maintain compliance with all state and federal collection laws and regulations
• Perform outreach to members with delinquent unsecured loans
• Process charge-off loans
• Maintain settlements
• Process loan modifications
• Perform account maintenance and other unsecured account functions
• Handle incoming member contacts, including calls and emails
• Make outbound calls
• Process legal collections work
• Manage delinquent accounts according to Collection Policy and Procedures
• Analyze and maintain past-due consumer loans to prevent further delinquency
• Research and analyze accounts using collections software and other sources
• Counsel members on reduced and deferred payments
• Ensure compliance with relevant laws and regulations and manage risks
• Ensure satisfactory work production with third-party vendors
• Assist in training new staff
• Perform other duties as assigned

Consumer Collector

• Conduct collection functions to reduce overall delinquency and prevent losses
• Proactively reduce delinquency in the unsecured loan portfolio
• Perform outreach to members with delinquent unsecured loans
• Process charge-off loans, maintain settlements, process loan modifications, maintain accounts, and perform other unsecured account functions
• Handle incoming member contacts, including calls and emails, and make outbound calls
• Process legal collections work
• Manage delinquent accounts according to Collection Policy and Procedures
• Analyze and maintain past-due consumer loans to prevent further delinquency
• Research and analyze accounts using collections software and other sources
• Counsel members on reduced and deferred payments
• Ensure compliance with relevant laws and regulations and manage risks
• Ensure satisfactory work production with third-party vendors
• Assist in training new staff
• Perform other duties as assigned