Consumer Collector

PSECU

. Conduct collection functions to reduce overall delinquency and prevent losses .

Posted 9/21/2026full-timeHarrisburg • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing delinquent accounts and ensuring compliance with state and federal collection laws. Proficient in utilizing collections software to analyze accounts and counsel members on payment options.

Highest-signal resume keywords

Collections Software ProficiencyKnowledge Of Collection PoliciesKnowledge Of State And Federal Collection LawsLegal Collections ProcessingMember Outreach And Counseling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account MaintenanceCharge-Off ProcessingLoan Modification ProcessingDelinquency AnalysisRisk Management

Soft Skills

Effective CommunicationTraining And Mentoring

Industry Keywords

Delinquency ReductionCompliance ManagementConsumer LoansThird-Party Vendor Interaction

About the role

Key responsibilities & impact

Conduct collection functions to reduce overall delinquency and prevent losses
Proactively reduce delinquency in the unsecured loan portfolio in accordance with Credit Union policies and procedures
Maintain compliance with all state and federal collection laws and regulations
Perform outreach to members with delinquent unsecured loans
Process charge-off loans
Maintain settlements
Process loan modifications
Perform account maintenance and other unsecured account functions
Handle incoming member contacts, including calls and emails
Make outbound calls
Process legal collections work
Manage delinquent accounts according to Collection Policy and Procedures
Analyze and maintain past-due consumer loans to prevent further delinquency
Research and analyze accounts using collections software and other sources
Counsel members on reduced and deferred payments
Ensure compliance with relevant laws and regulations and manage risks
Ensure satisfactory work production with third-party vendors
Assist in training new staff
Perform other duties as assigned

Requirements

What you’ll need

High School (Required)
Any equivalent combination of experience and education (Required)
Ability to work Monday–Friday, 10:00am–6:00pm
Ability to work every third Saturday, 8:00am–4:00pm, with one weekday off that week
Knowledge of collection policies and procedures
Knowledge of state and federal collection laws and regulations
Proficiency in collections software and other account research sources
Ability to handle incoming and outbound member contacts, including calls and emails
Ability to process legal collections work
Ability to counsel members on reduced and deferred payments
Ability to manage risks and ensure legal compliance
Ability to interact with third-party vendors
Ability to assist in training new staff

Benefits

Comp & perks

Encourages employees to learn, grow, and pursue their dreams