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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in processing vehicle loan applications and verifying documentation while maintaining effective communication with members and auto dealerships. Capable of training and coaching team members to enhance operational efficiency and adherence to underwriting policies.
Highest-signal resume keywords
Loan Application ProcessingDocumentation VerificationUnderwriting Policies AdherenceEffective CommunicationProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan ProcessingDocumentation VerificationUnderwriting PoliciesIndirect LendingCross-Training
Soft Skills
Effective CommunicationProblem-SolvingCoachingRelationship Management
Tools & Technologies
Computer SkillsPhone Skills
Industry Keywords
Indirect Lending ProgramAuto DealershipsLoan FundingMember Inquiries
About the role
Key responsibilities & impact- Process vehicle loan applications submitted by indirect program participants through loan funding
- Assist with dealer and member inquiries regarding the indirect lending program
- Verify documentation for completeness, including documentation from third-party refinance companies and other vendors
- Communicate with members and auto dealerships to obtain information needed to complete loan processing
- Provide detailed comments regarding conversations with members and dealers concerning loans
- Maintain positive and productive relationships with program participants
- Coach dealers as needed to prevent recurring funding delays
- Train employees as needed
- Collaborate with Direct Loan Call Center, Consumer Loan Servicing, Consumer Loan Processing, and New Member Processing
- Cross-train to process indirect loan applications and follow underwriting policies and procedures
- Perform other duties as assigned
Requirements
What you’ll need- High School (Required)
- Any equivalent combination of experience and education (Required)
- Availability to work Monday–Friday, 9:00 a.m.–5:00 p.m., with every fourth Saturday
- Availability to work onsite one day per week or as needed
- Effective phone and computer skills
- Strong problem-solving skills
- Ability to communicate with members and auto dealerships
- Ability to verify documentation and process loan applications
- Ability to adhere to underwriting policies and procedures
Benefits
Comp & perks- Learn, grow, and pursue your dreams
- Training opportunities as needed