Customer Success Manager

pso vertriebsprogramme GmbH

. Independently manage existing B2B customers and build long-term customer relationships .

Posted 10/5/2026full-timeCologne • GermanyJunior💰 €40,000 - €50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing B2B customer relationships and onboarding processes for SaaS solutions, while effectively collaborating with cross-functional teams to enhance customer experience and drive project success.

Highest-signal resume keywords

B2B Customer ManagementSaaS Onboarding ProcessProject ManagementCommunication SkillsAgile Scrum Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementAccount ManagementCustomer Success ManagementSalesKPI MonitoringData AnalysisProblem SolvingConcept GraspingComplex Issue Understanding

Soft Skills

Communication SkillsPresentation SkillsCollaborationAdaptabilityCustomer Relationship Building

Industry Keywords

SaaS SolutionsCustomer ExperienceB2BAgileScrum

About the role

Key responsibilities & impact

Independently manage existing B2B customers and build long-term customer relationships
Understand customer needs and help them maximize the value of SaaS solutions
Own and manage a successful end-to-end onboarding process for new customers on SaaS platforms
Identify opportunities and risks at an early stage and develop suitable solutions together with customers
Collaborate with Sales, Marketing, and IT Development to ensure a strong customer experience
Manage projects based on data and monitor relevant KPIs
Use customer feedback to continuously improve products and services

Requirements

What you’ll need

Degree in Business Administration, Economics, or a comparable qualification; career changers are welcome
1–2 years of professional experience, e.g. in project management, account management, customer success management, or sales
Demonstrated communication and presentation skills
Ability to oversee multiple projects in parallel
Strong ability to quickly grasp new concepts and understand complex issues
Knowledge of the agile Scrum methodology is a plus
Comfortable working in a German- and English-speaking environment

Benefits

Comp & perks

Flexible working hours with core hours from 10:00 a.m. to 4:00 p.m.
30 days of annual leave
Time off in lieu for overtime
Permanent employment contract
Future-oriented workplace
Open company culture and flat hierarchies
Weekly food day
Team events
Up to 3 days of mobile working per week
Individual working arrangements to help balance family, friends, and work