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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in quality assurance, compliance monitoring, and program administration within community-based service systems. Proficient in managing documentation standards, performance metrics, and providing technical assistance to staff.
Highest-signal resume keywords
Quality AssuranceCompliance MonitoringElectronic Case Management SystemsData AnalysisProgram Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality AssuranceCompliance MonitoringData AnalysisDocumentation StandardsPerformance MetricsContractual MonitoringInternal AuditsReferral Tracking SystemsDatabase ManagementSpreadsheet Management
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationStrong Organizational SkillsAnalytical SkillsAbility to Manage Multiple Priorities
Tools & Technologies
Electronic Case Management SystemsDatabasesSpreadsheetsDashboardsPerformance-Tracking Systems
Industry Keywords
NY ConnectsAging ServicesLong-Term Services and SupportsCommunity-Based Service SystemsGovernment-Funded Human Services Programs
About the role
Key responsibilities & impact- Support the Program Director in the day-to-day administration and operation of the NY Connects Brooklyn program.
- Conduct routine reviews of client records, staff notes, assessments, referrals, and other program documentation.
- Ensure documentation is accurate, complete, timely, and consistent with program requirements.
- Identify deficiencies, communicate required corrections, maintain QA tracking systems, and follow up on corrective actions.
- Monitor staff adherence to policies, procedures, documentation standards, and contractual requirements.
- Assist with internal audits, funder monitoring, site visits, and compliance reviews.
- Monitor contractual deliverables, performance metrics, productivity, and established targets.
- Maintain databases, spreadsheets, dashboards, referral tracking systems, and performance-tracking systems.
- Review and correct data discrepancies and compile data for internal and external reporting.
- Analyze QA findings and performance data to identify trends and recommend process improvements.
- Coordinate daily administrative and operational activities, schedules, staffing coverage, assignments, meetings, files, onboarding, and training records.
- Monitor referral activity, follow-up activities, response timeliness, and service-delivery trends.
- Provide staff technical assistance regarding documentation, QA standards, program procedures, and workflow.
- Prepare QA, performance, operational, and compliance reports and provide timely updates to the Program Director.
- Report to the Program Director, NY Connects.
Requirements
What you’ll need- Bachelor’s degree in social work, Public Administration, Public Health, or related field.
- Experience working with older adults, individuals with disabilities, caregivers, and community-based service systems.
- Knowledge of NY Connects, aging services, long-term services and supports, benefits, and entitlement programs.
- Experience with quality assurance, compliance monitoring, internal audits, or contractual monitoring.
- Experience with electronic case management systems.
- Experience working with NYC Aging-funded programs or other government-funded human services programs.
- Excellent written and verbal communication skills.
- Strong organizational and analytical skills.
- Demonstrated ability to manage multiple priorities and deadlines.
- Ability to work in an office, community-based, and program environment.
- Ability to sit and work at a computer for extended periods.
- Ability to communicate effectively in person, by telephone, and electronically.
- Ability to review and process written and electronic documentation.
- Ability to attend meetings, trainings, community events, and program activities at various locations.
- Ability to travel locally within New York City as required by program operations.
- Ability to occasionally lift, carry, or move program materials and supplies within reasonable limits.