Case Manager, Patient Services

PTC Therapeutics, Inc.

. Provide personalized assistance to patients/caregivers with complex and rare medical conditions .

Posted 9/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $81,500 - $102,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Case Management within the orphan/rare disease sector, effectively navigating patient needs and healthcare processes while ensuring compliance with regulations. Proficient in utilizing CRM systems and Microsoft Office to manage patient information and support positive health outcomes.

Highest-signal resume keywords

Case Management ExperienceRare Disease ExpertiseProblem-Solving SkillsBilingual/Spanish SpeakingPharmacy Billing Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementCRM Data EntryPharmacy BillingPrior AuthorizationAppeals ProcessPatient Documentation InterpretationAdverse Event ReportingProduct Quality Complaint ReportingMicrosoft Office ProficiencyTime Management

Soft Skills

Excellent Communication SkillsOrganizational SkillsTeam CollaborationFlexibilityCreativity in Problem Solving

Certifications & Qualifications

Pharmacy Technician CertificationRegistered Dietitian License

Industry Keywords

Orphan DiseaseRare DiseasePatient EngagementHealthcare Provider ManagementPatient Care Coordination

About the role

Key responsibilities & impact

Provide personalized assistance to patients/caregivers with complex and rare medical conditions
Work directly with patients/caregivers to help them obtain access to PTC products
Build relationships with patients, caregivers, HCPs, patient engagement, and the sales team to collect/share information and coordinate patient care
Solve problems urgently to help patients/caregivers gain access to therapy and maintain adherence
Communicate with internal and external stakeholders while maintaining confidentiality of patient health information and complying with laws and regulations
Navigate the CRM system and learn internal business rules and processes
Report Adverse Events and Product Quality Complaints
Adhere to PTC’s Standard Operating Procedures and Business Rules
Interpret patient insurance, prescription, and other health-related documentation
Handle all aspects of patient cases and complete follow-up promptly and professionally
Perform clerical and administrative functions such as mailing and faxing
Maintain subject matter expertise in orphan/rare disease, including conditions, treatments, patient/caregiver communities, and activities/events
Apply subject matter expertise to drive positive patient outcomes
Report to the Sr Mgr, Patient Services
Domestic travel up to 10%

Requirements

What you’ll need

Bachelor’s degree with 3 to 5 years of Case Management or recognized equivalent of education and experience with orphan/rare disease biotech environment experience
Rare disease experience required
Case Management (or related) experience demonstrating strong problem-solving and solution skills
Ability to anticipate patients' needs and respond quickly, flexibly and creatively to solve problems
Ability to work independently and collaboratively in a team environment consisting of internal and external team members
Proficiency with Microsoft Office
Excellent verbal and written communication skills
Excellent organization and time management skills, including the ability to support and prioritize multiple tasks
Ability to enter data quickly and accurately into CRM
Working knowledge of pharmacy billing, prior authorization, appeals, and peer-to-peer review
Bilingual/Spanish speaking is a plus
Pharmacy Technician knowledge or certification preferred
HCP Office Management experience preferred
Experience working with Sales Reps preferred
Case Management experience in a rare disease environment preferred
Registered Dietitian License preferred but not required

Benefits

Comp & perks

Short- and long-term incentives
Medical insurance
Dental insurance
Vision insurance
Retirement savings plans