Renewal Sales Representative

PTC

. Partner cross-functionally with Sales, Legal, Deal Desk, and Finance as needed .

Posted 10/27/2026full-timeRemote • United StatesJunior💰 $75,000 - $98,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in contract renewals and customer success, with strong capabilities in Salesforce and Salesforce CPQ. Excels in time management, communication, and analytical problem-solving to enhance customer service and collaboration across teams.

Highest-signal resume keywords

Contract Renewals ExperienceSalesforce ProficiencyCustomer Success ManagementTime Management SkillsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract NegotiationLicense Audit ProcessingPipeline ManagementData Integrity MaintenanceForecastingActivity TrackingTechnical UnderstandingPricing ConceptsMultitaskingAnalytical Thinking

Soft Skills

Customer Service MindsetCollaborationAttention to DetailIndependent WorkProblem-Solving

Tools & Technologies

SalesforceSalesforce CPQ

Industry Keywords

Renewal LifecycleCustomer FeedbackSubscription OptionsCode of ConductInternal Communications

About the role

Key responsibilities & impact

Partner cross-functionally with Sales, Legal, Deal Desk, and Finance as needed
Lead initial renewal contract negotiations with customers and escalate when appropriate
Process customer license audits for Sales and Customer Success, addressing discrepancies
Respond promptly and accurately to inbound customer requests and internal communications
Deliver excellent customer service throughout the renewal lifecycle
Ensure all renewals are completed before their expiration date
Manage a pipeline of renewal quotes and orders with prioritization and time management
Maintain CRM data integrity in Salesforce and Salesforce CPQ, including forecasting and activity tracking
Communicate customer feedback to appropriate internal teams
Process monthly renewals for assigned Arena customers and submit them to the correct customer contacts
Identify strategic opportunities through contract review and collaboration with Sales
Communicate company policies and limitations that may impact customer requests
Recommend alternative subscription options when customer requests cannot be met
Follow PTC’s Code of Conduct

Requirements

What you’ll need

Strong time management skills with the ability to prioritize competing deadlines
Ability to quickly understand technical and pricing concepts
Strong customer service mindset
Effective collaborator across teams
Exceptional attention to detail
Comfortable working independently
Strong multitasking ability
Passion for analytical thinking, problem-solving, and organization
Ability to escalate issues appropriately
Excellent communication skills, including the ability to clearly convey policies and constraints
1–2 years of contract renewals, customer success, or inside sales experience
Experience with Salesforce and Salesforce CPQ
Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC

Benefits

Comp & perks

Employee share purchase program (ESPP) allowing purchase of discounted PTC stock
Certain roles may be eligible for participation in equity programs
Medical, dental and vision insurance
Paid time off and sick leave
Tuition reimbursement
401(k) contributions and employer match
Flexible spending accounts
Life insurance
Disability coverage
Generous commuter subsidy for office-assigned employees
Equal Opportunity Employer
Accessibility assistance during the application process