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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing renewal contracts and customer service throughout the renewal lifecycle, with a strong focus on maintaining CRM data integrity in Salesforce and Salesforce CPQ. Capable of collaborating cross-functionally with Sales, Legal, Deal Desk, and Finance to identify strategic opportunities and address customer needs effectively.
Highest-signal resume keywords
Renewal Contract NegotiationCustomer License AuditsSalesforce Data IntegrityCustomer Service SkillsCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Renewal ManagementContract ReviewCRM Data IntegritySalesforceSalesforce CPQ
Soft Skills
Time ManagementPrioritizationCommunication
Industry Keywords
Customer FeedbackSubscription OptionsCode of Conduct
About the role
Key responsibilities & impact- Partner cross-functionally with Sales, Legal, Deal Desk, and Finance as needed
- Lead initial renewal contract negotiations with customers and escalate when appropriate
- Process customer license audits for Sales and Customer Success, addressing discrepancies
- Respond promptly and accurately to inbound customer requests and internal communications
- Deliver customer service throughout the renewal lifecycle
- Complete renewals before their expiration dates
- Manage a pipeline of renewal quotes and orders
- Maintain CRM data integrity in Salesforce and Salesforce CPQ, including forecasting and activity tracking
- Communicate customer feedback to appropriate internal teams
- Process monthly renewals for assigned Arena customers and submit them to the correct customer contacts
- Identify strategic opportunities through contract review and collaboration with Sales
- Communicate company policies and limitations that may impact customer requests
- Recommend alternative subscription options when customer requests cannot be met
- Follow PTC’s Code of Conduct
Requirements
What you’ll need- Applicants must be authorized to work in the United States
- Must not require current or future employment-based immigration sponsorship from PTC
- Ability to partner cross-functionally with Sales, Legal, Deal Desk, and Finance
- Ability to lead initial renewal contract negotiations and escalate appropriately
- Experience or ability to process customer license audits and address discrepancies
- Ability to respond promptly and accurately to customer requests and internal communications
- Customer service skills throughout the renewal lifecycle
- Ability to complete renewals before expiration dates
- Strong prioritization and time management skills
- Experience maintaining CRM data integrity in Salesforce and Salesforce CPQ, including forecasting and activity tracking
- Ability to communicate customer feedback to internal teams
- Ability to process monthly renewals and submit them to correct customer contacts
- Ability to identify strategic opportunities through contract review and collaboration with Sales
- Ability to communicate company policies and limitations affecting customer requests
- Ability to recommend alternative subscription options
- Commitment to following PTC’s Code of Conduct
Benefits
Comp & perks- Comprehensive benefits (details provided on PTC’s Careers Page)
- Equal Opportunity Employer
- Workplace accessibility accommodations available
- Inclusive work environment valuing diverse ideas, identities, cultures, and perspectives