Senior Manager, Subscription Management

PTC

. Own renewal performance, customer retention, ARR preservation, churn mitigation, forecast accuracy, and commercial lifecycle execution for the Southern Europe Region across direct and channel business .

Posted 9/18/2026full-timeBarcelona • SpainSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in subscription management, customer retention, and commercial operations, with a strong focus on stakeholder management and strategic initiatives. Proven ability to lead teams, drive business transformation, and utilize data for decision-making and risk management.

Highest-signal resume keywords

Subscription ManagementCustomer RetentionStakeholder ManagementCommercial OperationsForecasting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewal Performance ManagementChurn MitigationContract ModernizationForecast AccuracyData AnalysisChange LeadershipStrategic ThinkingOperational ExecutionCoaching CapabilityCommercial Acumen

Soft Skills

Executive-Level CommunicationInfluencing Without AuthorityRelationship BuildingTeam DevelopmentNegotiation Skills

Tools & Technologies

SalesforceCRM SystemsForecasting Systems

Industry Keywords

SaaSEnterprise SoftwareChannel SalesCommercial TransformationInternational Team Management

About the role

Key responsibilities & impact

Own renewal performance, customer retention, ARR preservation, churn mitigation, forecast accuracy, and commercial lifecycle execution for the Southern Europe Region across direct and channel business
Lead and develop a regional Subscription Management team
Drive strategic initiatives and commercial transformation programs
Build stakeholder maps, align cross-functional teams, anticipate friction, and create adoption plans
Establish operating rhythms for alignment, escalation, decision-making, communication, and adoption tracking
Provide leadership on complex renewals, customer negotiations, commercial escalations, contract modernization, and partner-led opportunities
Coach Subscription Managers on renewal-risk qualification, executive account planning, commercial negotiation preparation, stakeholder mapping, forecast hygiene, customer value articulation, and post-renewal reviews
Set measurable expectations, conduct forecast reviews and deal coaching, provide feedback, document development actions, and ensure accountability
Use data, governance, process discipline, and business reviews to identify risks and opportunities and improve predictability
Build relationships with customers, partners, and internal stakeholders to maximize outcomes
Partner with Sales, Customer Success, Channel, Operations, Legal, Finance, and Product Management

Requirements

What you’ll need

8+ years of experience in subscription management, renewals, customer success, sales operations, commercial operations, or related fields
3+ years of people leadership experience with clear evidence of developing talent and raising performance standards
Proven experience managing complex recurring revenue businesses
Experience working with indirect/channel sales models
Demonstrated success leading cross-functional initiatives and business transformation programs requiring stakeholder adoption
Experience with stakeholder mapping, resistance management, communication rhythms, adoption metrics, and measurable behavior or outcome change
Demonstrated experience coaching commercial teams through deal, forecast, negotiation, risk, and stakeholder-management scenarios
Executive-level communication and stakeholder management skills
Change leadership and ability to build coalitions, create adoption plans, communicate business rationale, and ensure execution
Commercial acumen and strong business judgment
Forecasting and analytical capability
Strategic thinking and operational execution
Prescriptive coaching capability
Ability to influence without authority
Customer-centric mindset focused on business outcomes
Preferred: experience in enterprise software, SaaS, PLM, CAD, or technology industries
Preferred: experience managing international teams and complex regional businesses
Preferred: familiarity with CRM and forecasting systems such as Salesforce
Preferred: experience supporting large channel ecosystems and partner-led business models

Benefits

Comp & perks

Opportunities to explore, learn, and grow
Ideas brought to life and celebrated differences
Supportive, positive team culture
Continuous learning and development
Talent development opportunities
Privacy and data protection commitment