Adult Care Facility Complaint Surveyor/Investigator – Non-Clinical

Public Consulting Group

. Conduct on-site and offsite complaint, incident, death, and questionable operations investigations at assigned adult care facilities .

Posted 9/30/2026full-timeNew York • United StatesJunior💰 $61,655 - $87,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting investigations in adult care facilities, including interviewing, records review, and documentation. Proficient in collaborating with healthcare professionals and adhering to NYSDOH protocols while maintaining strong communication and organizational skills.

Highest-signal resume keywords

Investigation ExperienceSocial Work DegreeRegistered Nurse CollaborationSurveyor Minimum Qualifications Test CertificationMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Investigation ProtocolsRecords ReviewData DocumentationSite InspectionsInterviewing Techniques

Soft Skills

Critical ThinkingActive ListeningProblem-SolvingOrganizational LeadershipCollaboration

Tools & Technologies

MS OfficeData Systems

Certifications & Qualifications

Surveyor Minimum Qualifications Test CertificationNew York State Licenses

Industry Keywords

Adult Care FacilitiesNYSDOHSocial WorkHealthcare FacilityInvestigation Experience

About the role

Key responsibilities & impact

Conduct on-site and offsite complaint, incident, death, and questionable operations investigations at assigned adult care facilities
Work as part of a team with an RN or LPN
Follow NYSDOH-established investigation protocols
Interview residents, staff, and witnesses
Conduct records reviews and site inspections
Complete the investigation closure process
Document investigation activities in appropriate data systems within required timelines
Participate in closures and emergency events as assigned
Attend and complete required training, both in person and remotely
Professionally represent PCG and the NYSDOH
Travel regionally within New York State, with occasional statewide travel for facility investigations, training, team meetings, or client engagements

Requirements

What you’ll need

Experienced professional able to work with a Registered Professional Nurse (RN) or Licensed Practical Nurse (LPN)
Social Worker with a master’s degree in social work or related field and one (1) year social work experience; or a Bachelor’s Degree in social work plus thirty (30) graduate credits; or a bachelor’s degree in a field related to social work with two (2) years of survey or investigation experience
Pharmacist currently licensed and registered in New York State with one year survey or investigation experience
Dietitian-Nutritionist currently registered in New York State with one (1) year survey or investigation experience
Bachelor’s degree in dietetics with satisfactory completion of the requisite dietetic internship in a healthcare facility
New York State licensed private investigator, currently licensed and registered
New York State police officer with two (2) years of investigation experience
Surveyor Minimum Qualifications Test Certification preferred
Ability to work independently and as part of a team
Critical thinking, active listening, interviewing, analysis, problem-solving, organizational leadership, and collaboration skills
Strong verbal and written communication skills
Proficiency with MS Office: Word, Excel, Outlook, and PowerPoint
Reliable internet connection
Valid driver’s license and reliable transportation for travel to on-site facilities and regional offices
Must obtain Surveyor Minimum Qualifications Test Certification within one year of employment
PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship

Benefits

Comp & perks

Medical and dental care benefits
401k
PTO
Parental leave
Bereavement leave
Remote training opportunities