Bilingual Registry Specialist

Public Consulting Group

. Support the day-to-day operations of the technical assistance and call center supporting the NJ Workforce Registry project for the New Jersey Department of Human Services, Division of Family Development .

Posted 11/10/2026full-timeRemote • New Jersey • United StatesMid-LevelSenior💰 $41,800 - $51,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation and technical assistance capabilities, with proficiency in data entry and management within the Registry and Learning Management System. Bilingual in Spanish and English, with proven organizational, analytical, and problem-solving skills in a fast-paced call center environment.

Highest-signal resume keywords

Bilingual In Spanish And EnglishCustomer Service OrientationData Entry And ManagementTechnical Assistance And TroubleshootingStrong Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryRegistry ManagementTechnical AssistanceProblem-SolvingFile ManagementApplication SupportGrant Funds ProcessingAttention To DetailTime ManagementAnalytical Skills

Soft Skills

Active ListeningFluent CommunicationInterpersonal SkillsWriting Skills

Tools & Technologies

MS WindowsExcelWordLearning Management System

Industry Keywords

Call CenterCustomer ServiceTechnical AssistanceWorkforce RegistryCareer PathwaysSponsoring Agencies

About the role

Key responsibilities & impact

Support the day-to-day operations of the technical assistance and call center supporting the NJ Workforce Registry project for the New Jersey Department of Human Services, Division of Family Development
Provide customer service and troubleshooting to Registry participants and related training and technical assistance providers
Interface with program administrators and registry customers via phone and email
Return daily phone calls and emails
Answer phones during individually assigned phone times
Enter data into the Registry and members’ profiles
Answer customer calls and deliver registry support and technical assistance on the Registry and Learning Management System
Process emails, scan and track USPS mail, enter Registry data, process applications, and verify education and professional development hours
Inform workforce clients regarding Career lattice, Credentials, Apprenticeships, Scholarships, and Career pathways
Update existing Registry data and information
Provide technical assistance on Registry features and functions
Troubleshoot grant funds requests and issues
Follow up with grant funds candidates regarding missing application items
Input grant funds data and provide grant funds reports to the Executive Director
Enter grant funds and approvals into the Registry and coordinate with the Executive Director for approvals and payments
Provide local program/provider support for Registry functions
Conduct training and technical assistance for stakeholders, including Sponsoring Agencies
Foster collaboration with key stakeholders and partners regarding education, training, experience, and regulatory systems

Requirements

What you’ll need

Bilingual in Spanish and English
Experience in help desk or call center environment, such as application support or client/customer service
Bachelor’s degree, or high-school degree and three (3) years of call center/office management work experience sponsoring agencies
Strong organizational skills
Excellent attention to detail
Excellent writing skills
Active listening skills
Strong computer skills
Knowledge of MS Windows, Excel and Word
Strong customer service orientation
Proven ability to effectively present information and respond to questions from leadership, clients and customers
Ability to manage time effectively in a fast-paced environment
Fluent communication and interpersonal skills with customers, business teams, and technical colleagues
Proven analytical and problem-solving abilities
Strong file management skills (electronic and paper)
Must be authorized to work in the United States; PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

Benefits

Comp & perks

Medical and dental care benefits
401k
PTO
Parental leave
Bereavement leave