Business Operations Analyst

. Support day-to-day service delivery activities for assigned clients, projects, and products .

Posted 9/25/2026full-timeUnited StatesMid-LevelSenior💰 $59,000 - $76,000 per yearWebsite

Key responsibilities & impact

Support day-to-day service delivery activities for assigned clients, projects, and products
Investigate and analyze complex client-reported issues
Coordinate with internal stakeholders to facilitate timely resolution of incidents
Provide clear and professional communication regarding issue status, resolutions, and next steps
Assist with requirements gathering, process documentation, workflow analysis, and solution design activities
Create and maintain process flows, user guides, standard operating procedures, and other operational documentation
Assist in identifying root causes of issues and recommending practical solutions
Collaborate with clients, product teams, quality assurance teams, and developers to support software enhancements and project initiatives
Participate in user acceptance testing, regression testing, and production validation
Assist with release readiness activities, change management efforts, and feature adoption initiatives

What you’ll need

Bachelor's degree
0-3 years of professional experience in business operations, customer support, project coordination, business analysis, education, technology, or related fields
Strong critical thinking and problem-solving skills
Demonstrated ability to learn new systems, processes, and technologies quickly
Strong analytical skills with the ability to evaluate information and identify trends or patterns
Excellent written and verbal communication skills
Flexible, self-starter mindset with intellectual curiosity and a willingness to take on new challenges
PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship

Comp & perks