Client Service Associate

Public Consulting Group

. Focus on developing long-term client relationships by expanding influence, increasing retention, solving issues, and driving satisfaction .

Posted 10/9/2026full-timeRemote • Oklahoma • United StatesJuniorMid-Level💰 $57,300 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and nursing, with a focus on providing training and support for the EDPlan Health system. Capable of managing multiple projects while collaborating with regional teams to enhance client satisfaction and service delivery.

Highest-signal resume keywords

Registered Nurse (RN)Client Relationship ManagementElectronic Nursing Documentation (SIS or EHR)Microsoft Office ProficiencyProject Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Relationship ManagementElectronic Nursing DocumentationProject ManagementUser Acceptance Testing (UAT)Training Documentation

Soft Skills

Problem SolvingCollaborationCommunication

Tools & Technologies

EDPlan HealthZendeskMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft Teams

Certifications & Qualifications

Registered Nurse (RN)

Industry Keywords

Client EngagementChange ManagementHealth ServicesNursing ExpertiseClient Support

About the role

Key responsibilities & impact

Focus on developing long-term client relationships by expanding influence, increasing retention, solving issues, and driving satisfaction
Model best practices in client, project, and change management
Provide training on the EDPlan Health system for end users and administrators
Lead health client engagements, interactions, and meetings
Use nursing subject matter expertise to build client relationships and solve potential problems
Proactively identify problems and provide solutions to clients
Build client excitement around new EDPlan Health features, functionality, and services
Provide feedback on evolving client needs and service improvements
Provide Tier 2 or 3 support via Zendesk for EDPlan Health
Manage multiple projects and clients simultaneously
Collaborate with Regional Teams and other functional areas to meet client needs
Create meeting materials and respond to data or reporting requests
Serve as an internal point of contact for Regional Teams
Serve as the frontline contact for client change requests
Coordinate change requests, product feedback, user acceptance testing (UAT), and training documentation

Requirements

What you’ll need

Registered nurse (RN) with 2+ years' experience
Experience with electronic nursing documentation (SIS or EHR)
2-5 years' experience managing client relationships
Proficient knowledge of Microsoft Office products: Excel, Word, PowerPoint, Teams
Ability to manage multiple projects and clients simultaneously
Must reside in Oklahoma
Travel required within Oklahoma - 50%, with occasional out of state travel
PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship

Benefits

Comp & perks

Medical and dental care benefits
401k
PTO
Parental leave
Bereavement leave