Operations Manager

Public Consulting Group

. Direct, manage, and implement day-to-day operations of the MI CBC .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $83,400 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing operations and training logistics, with a strong focus on compliance, performance monitoring, and process improvement. Proven ability to lead multi-stakeholder initiatives and foster a collaborative culture.

Highest-signal resume keywords

Project ManagementOperations ManagementTraining Operations ManagementData AnalysisPerformance Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementKPI MonitoringFinancial ManagementCompliance ManagementTechnical Troubleshooting

Soft Skills

Communication SkillsRelationship BuildingCritical ThinkingProblem SolvingCollaboration

Tools & Technologies

Performance DashboardsWebsite ManagementRegistration Platforms

Industry Keywords

Human ServicesState Government OperationsBehavioral Health ProgramsCEU Processing

About the role

Key responsibilities & impact

Direct, manage, and implement day-to-day operations of the MI CBC
Manage the website/registration platform, logistics for live and virtual sessions, communications, CEU processing, and compliance with MDHHS standards
Manage delivery of 200+ annual trainings, including technical and in-person logistics, communications, and training support
Manage subcontractor agreements and support quality content aligned with MDHHS priorities
Identify and implement process improvements
Troubleshoot challenges and develop solutions
Monitor KPIs, develop and manage performance dashboards, and implement CQI cycles
Participate in project budgeting and financial management activities
Foster a collaborative and high-performance culture

Requirements

What you’ll need

Bachelor’s degree
Minimum 5 years of experience in project or operations management, preferably in human services
Understanding of state government operations and/or behavioral health programs is a plus
Experience managing training operations is a plus
Proven ability to lead large-scale, multi-stakeholder initiatives
Strong skills in technology, data analysis, critical thinking, problem solving, and performance reporting
Excellent communication and relationship-building skills
PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship

Benefits

Comp & perks

Competitive compensation and benefits
Medical and dental care benefits
401k
PTO
Parental leave
Bereavement leave
Professional growth through challenging and meaningful work
Collaborative, mission-driven culture