Enrollment Specialist

Public Partnerships | PPL

. Follow up on referrals for participant-directed services .

Posted 11/12/2026full-timeRemote • Virginia • United StatesJunior💰 $21 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in participant-directed services, enrollment processes, and stakeholder collaboration while ensuring compliance with state requirements. Proficient in customer service, communication, and training related to fiscal intermediary interactions and service delivery.

Highest-signal resume keywords

Customer Service ExperienceEnrollment Documentation ProcessingStakeholder CollaborationMicrosoft Office Suite ProficiencyExperience with Individuals with Disabilities

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Enrollment DocumentationProcess AssessmentFraud ReportingService CoordinationBackground ChecksFinancial Management SystemsOnline EnrollmentService Time CaptureProgram EducationDocumentation Maintenance

Soft Skills

Verbal CommunicationWritten CommunicationRelationship BuildingProblem SolvingTraining and Instruction

Tools & Technologies

Microsoft Office SuiteCRMNexusBetter OnlineAdobe Sign

Industry Keywords

Participant-Directed ServicesAging AdultsDisabilities ServicesService ApprovalTimely Provider Payments

About the role

Key responsibilities & impact

Follow up on referrals for participant-directed services
Support individuals/employers and providers in completing enrollment documentation
Identify, triage, and resolve barriers and bottlenecks to timely enrollment
Coordinate service approval and authorization with case management or service coordination entities
Collaborate with stakeholders to minimize enrollment cycle times and ensure timely, complete provider payments
Process enrollment documentation, obtain employer identification numbers, complete criminal background checks, and handle related enrollment requirements
Communicate referral corrections to case management or service coordination entities
Update participant and provider enrollment status in portals and systems
Support workforce management delegation to ensure service levels are met
Assess participants’ and authorized representatives’ ability to communicate, acquire information, act as employers, and self-direct services
Communicate necessary supports and accommodations
Perform in-home visits as applicable by program
Document and report inability to self-direct appropriately
Educate individuals/employers on fiscal intermediary interactions, authorized services, timesheets, provider enrollment, and self-direction
Provide person-centered program education and guidance
Explain participant, authorized representative, and provider roles and responsibilities, including payroll, vendor payments, tax withholding, and reporting
Provide direct and train-the-trainer instruction on program rules, Financial Management Systems, online enrollment, service time capture, portals, and emerging technologies
Provide instruction on identifying and reporting suspected fraud, abuse, neglect, and exploitation
Identify, report, and follow up on suspected fraud allegations
Assess and report participant abuse, neglect, and exploitation according to protocol
Maintain documentation of services provided and time committed

Requirements

What you’ll need

Must reside in the state of Virginia
Strong customer service and support experience
Proficient in Microsoft Office Suite, CRM, Nexus, Better Online, Adobe Sign platforms and web-based applications
High aptitude for process assessment, improvement, and recommendations
Exceptional verbal and written communication skills
Ability to develop strong working relationships with external and internal stakeholders
Related bachelor’s degree preferred; can be substituted with 1+ years of related experience
Additional education and experience requirements as indicated by state contract requirements
Minimum of one (1) year of experience serving individuals with disabilities and/or aging adults preferred
Remote with regular business travel

Benefits

Comp & perks

Base salary within the posted range
Remote work arrangement
Regular business travel