Public Partnerships | PPL

Operations

• Perform quality audits and reviews of timesheet data entry and processing, invoice data entry and processing, and purchase order processing
• Validate transaction accuracy, completeness, and consistency across systems
• Execute quality control reviews in accordance with established standard operating procedures (SOPs)
• Review rejected transactions and provide timely feedback to supervisors
• Consistently perform at or above established Quality Assurance performance metrics and KPIs
• Ensure transactions comply with company policies, procedures, and internal control requirements
• Maintain independence from transaction processing activities to support segregation of duties
• Escalate high-risk, recurring, or systemic issues to leadership as appropriate
• Validate and manage cases that follow-up by external customers
• Serve as a subject matter resource and first-level support for processors on quality-related inquiries
• Maintain audit documentation and supporting evidence
• Document audit findings clearly, accurately, and objectively
• Communicate errors, exceptions, and compliance concerns to supervisors for resolution
• Support onboarding and training of new team members on operational processes and quality standards

Operations Quality Specialist

Consultant

• Sign off on analytical methods for executive, state agency, MCO, auditor, and RFP deliverables
• Write and publish PPL analytics standards covering data modeling, semantic layers, metric definitions, statistical methods, documentation, and reproducibility
• Co-author the enterprise analytics strategy with the VP of Analytics
• Own the technical roadmap for the semantic and governance layer
• Stop unsupported deliverables, figures, or claims
• Serve as the deciding technical voice on leveling and hiring for the Analytics Engagement Consultant team
• Lead consequential engagements involving executive sponsorship, regulatory exposure, or material P&L impact
• Drive adoption of analytics standards across Operations, Finance, Program, and Client Services
• Collaborate with PPL Data Architects on semantic layers, canonical data models, and metric definitions
• Present PPL analytics to state agency and MCO leadership
• Defend methodology under regulatory and audit scrutiny
• Own analytical sections of major RFP responses
• Review and approve work from analytics team members
• Develop analytics professionals toward Principal-level judgment
• Own the evolution of methodology, tooling standards, and operating model with the VP
• Set the culture of analytics craft and intellectual honesty
• Build the hardest models and maintain production dbt, SQL, and Python reference implementations

Principal Analytics Engagement Consultant

Human Resources

• Serve as the first point of contact for employee relations concerns and provide guidance on policies, procedures, and workplace practices
• Partner with managers to resolve conflicts, mediate disputes, and recommend corrective actions
• Address performance, conduct, attendance, and behavioral concerns with leaders and HR Business Partners
• Conduct prompt, thorough, and objective workplace investigations
• Gather and assess evidence through interviews, document reviews, and fact-finding
• Prepare investigation summaries and documentation
• Partner with Human Resources, Legal, and business leaders to resolve employee relations issues
• Provide guidance and coaching to managers and HR Business Partners
• Maintain documentation of employee relations cases, investigations, and outcomes
• Administer disability and religious accommodation requests from intake through resolution
• Conduct and document the interactive accommodation process and assess reasonable accommodations and undue burden
• Monitor approved accommodations for effectiveness and compliance
• Consult on performance improvement plans, disciplinary actions, and coaching strategies
• Review corrective actions and termination decisions for employee relations risk, legal compliance, consistency, and documentation sufficiency
• Identify employment-law risks involving discrimination, retaliation, leave, accommodation, wage and hour, and related matters
• Provide risk mitigation guidance and ensure compliance with laws, regulations, and policies
• Design and implement employee engagement, recognition, and retention programs
• Analyze employee relations trends and recommend proactive workplace solutions
• Design and deliver manager and employee training and workshops
• Promote positive employee experiences as a cultural ambassador

Senior Employee Relations Specialist

Analyst

• Serve as a primary resource for Workday support, troubleshooting system issues and resolving end-user inquiries
• Perform ongoing system maintenance, configuration support, quality assurance, and data validation across Workday modules
• Support Workday business processes, security administration, reporting, and system functionality
• Maintain system documentation, process guides, and knowledge base materials
• Provide end-user training and guidance on Workday functionality, processes, and best practices
• Support Workday functionality across Benefits, Absence, Compensation, Core HCM, Payroll, Talent, and Recruiting modules
• Partner with Compensation, Benefits, and HR teams on Total Rewards configurations and reporting
• Assist with audits, validations, and data reviews related to compensation and benefits administration
• Participate in Workday releases, testing cycles, system upgrades, and enhancement projects
• Execute testing plans, validate results, and support deployment activities
• Identify opportunities for automation, reporting enhancements, and process efficiencies
• Collaborate across departments on continuous improvement initiatives and HR technology capabilities

HRIS Analyst

Broker

• Manage a workload of up to 125 program participants
• Maintain required contact with assigned participants, including monthly telephone calls
• Respond to participant inquiries and maintain email communication as needed
• Resolve participant issues
• Provide practical skills training in locating community resources; recruiting, selecting, hiring, training, and supervising employees; purchasing goods and services; and managing a monthly budget for direct care workers
• Assist participants with enrolling in the California Self-Determination Program
• Complete required enrollment paperwork
• Help identify community resources, services, and supports to meet participants' life goals
• Help participants develop spending plans and schedule employees within monthly budgets
• Assist direct care workers with required employment paperwork
• Monitor participant health and safety through monthly phone contact
• Maintain progress notes in accordance with NASW standards
• Report and respond to participant complaints and grievances
• Act as a mandated reporter for allegations of abuse, neglect, and exploitation
• Provide support brokerage under contract with the California Department of Human Services

Support Broker

• Analyze financial payroll data to determine employer tax liability and tax account registration requirements
• Ensure employers are properly registered for local, state withholding, and state unemployment taxes
• Perform daily tax reporting to calculate and administer federal tax deposits across multiple states and waiver plans
• Perform detailed tax reconciliations
• Manage tax notices and provider tax inquiries
• Perform tax account registrations, account maintenance, and disenrollments
• Review and upload authorized documents to third-party tax representative accounts
• Calculate, document, and validate tax files and daily and quarterly federal tax deposits
• Log and resolve tax notices and file related documents
• Prepare written correspondence and communicate with tax agencies to resolve registration issues
• Perform special projects supporting tax account data integrity
• Communicate state portal changes to the Supervisor
• Manage multistate tax inboxes and provider case requests
• Review and delegate tax voicemails through the internal CRM
• Maintain communication with local and state tax agency staff
• Participate in audits as needed

Operations Quality Specialist

Principal Analytics Engagement Consultant

Senior Employee Relations Specialist

HRIS Analyst

Support Broker

Tax Operations Associate 3