Enrollment Specialist

Public Partnerships | PPL

. Follow up on referrals for participant-directed services .

Posted 10/30/2026full-timeRemote • Florida • United StatesJunior💰 $21 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in participant-directed services, enrollment processes, and stakeholder collaboration while ensuring compliance with state requirements. Proficient in educating participants and employers on program rules and fiscal management.

Highest-signal resume keywords

Customer Service ExperienceEnrollment Documentation ProcessingStakeholder CollaborationFraud Reporting and AssessmentExperience with Individuals with Disabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enrollment DocumentationProcess AssessmentFraud IdentificationBackground ChecksService Coordination

Soft Skills

Verbal CommunicationWritten CommunicationRelationship BuildingProblem SolvingTraining and Instruction

Tools & Technologies

Microsoft Office SuiteCRMNexusBetter OnlineAdobe Sign

Industry Keywords

Participant-Directed ServicesSelf-DirectionFiscal IntermediaryAging AdultsDisabilities Services

About the role

Key responsibilities & impact

Follow up on referrals for participant-directed services
Support individuals/employers and providers in completing enrollment documentation
Identify, triage, and resolve barriers to timely enrollment
Coordinate with case management or service/support coordination entities
Collaborate with internal and external stakeholders to minimize enrollment cycle times and ensure timely, complete first provider payments
Process enrollment documentation, obtain employer identification numbers, complete criminal background checks, and fulfill other enrollment requirements
Communicate referral corrections
Update participant and provider enrollment status in portals and systems
Support workforce management delegation to meet service levels
Assess participants’ and authorized representatives’ ability to self-direct services
Identify additional supports or accommodations needed for program participation
Perform in-home visits as applicable
Document and report inability to self-direct appropriately
Educate participants and employers on fiscal intermediary interactions, authorized services, timesheet completion, provider enrollment, and self-direction
Provide person-centered program education and guidance
Explain participant, authorized representative, and provider roles and responsibilities, including payroll, vendor payments, tax withholding, and reporting
Provide train-the-trainer instruction on program rules, Financial Management Systems, online enrollment, service time capture, portals, and emerging technologies
Provide instruction on identifying and reporting suspected fraud, abuse, neglect, and exploitation
Identify, report, and follow up on suspected fraud allegations
Assess and report participant abuse, neglect, and exploitation according to protocol
Maintain documentation of services and time in accordance with policies and procedures

Requirements

What you’ll need

Must reside in the state of Florida
Must reside in a commutable distance to Tampa Bay or Jacksonville, Florida
Strong customer service and support experience
Proficient in Microsoft Office Suite, CRM, Nexus, Better Online, Adobe Sign platforms and web-based applications
High aptitude for process assessment, improvement, and recommendations
Exceptional verbal and written communication skills
Ability to develop strong working relationships with external and internal stakeholders
Related bachelor’s degree preferred; can be substituted with 1+ years of related experience
Additional education and experience requirements as indicated by state contract requirements
Minimum of one (1) year of experience serving individuals with disabilities and/or aging adults preferred
Remote with regular business travel

Benefits

Comp & perks

Remote work arrangement
Regular business travel
Equal opportunity and inclusive workplace culture