Operations Quality Specialist

Public Partnerships | PPL

. Perform quality audits and reviews of timesheet data entry and processing, invoice data entry and processing, and purchase order processing .

Posted 9/30/2026full-timeRemote • United StatesJuniorMid-Level💰 $23 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving skills while ensuring compliance with company policies and internal controls. Proficient in quality assurance processes, with a focus on accuracy, attention to detail, and effective communication.

Highest-signal resume keywords

Quality AssuranceAnalytical SkillsMicrosoft Excel ProficiencyOperational AuditingAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AuditsData Entry ProcessingInvoice ProcessingPurchase Order ProcessingTransaction ValidationOperational Requirements InterpretationKPI AchievementAudit DocumentationCompliance MonitoringOperational Transaction Workflows

Soft Skills

Problem-SolvingOrganizational SkillsWritten CommunicationVerbal CommunicationTime Management

Tools & Technologies

Microsoft Office

Industry Keywords

Quality Assurance MetricsInternal ControlsShared ServicesPayroll OperationsAccounts PayableProcurementOperational ProcessesConfidential Information HandlingFeedback and CoachingHigh-Volume Environment

About the role

Key responsibilities & impact

Perform quality audits and reviews of timesheet data entry and processing, invoice data entry and processing, and purchase order processing
Validate transaction accuracy, completeness, and consistency across systems
Execute quality control reviews in accordance with established standard operating procedures (SOPs)
Review rejected transactions and provide timely feedback to supervisors
Consistently perform at or above established Quality Assurance performance metrics and KPIs
Ensure transactions comply with company policies, procedures, and internal control requirements
Maintain independence from transaction processing activities to support segregation of duties
Escalate high-risk, recurring, or systemic issues to leadership as appropriate
Validate and manage cases that follow-up by external customers
Serve as a subject matter resource and first-level support for processors on quality-related inquiries
Maintain audit documentation and supporting evidence
Document audit findings clearly, accurately, and objectively
Communicate errors, exceptions, and compliance concerns to supervisors for resolution
Support onboarding and training of new team members on operational processes and quality standards

Requirements

What you’ll need

Strong analytical, problem-solving, and organizational skills
Demonstrated ability to interpret policies, procedures, and operational requirements
Exceptional attention to detail and commitment to accuracy
Strong analytical and critical-thinking abilities
Excellent written and verbal communication skills
Ability to interpret policies, procedures, internal controls, and transactional data
Professional judgment, objectivity, and discretion
Ability to handle sensitive and confidential information
Strong time management and prioritization skills
Proficiency in Microsoft Office applications, particularly Excel
Ability to provide constructive feedback and coaching recommendations to supervisor
Ability to consistently achieve departmental Quality Assurance KPIs and service level expectations
Bachelor’s degree in business, Finance, Accounting, Operations Management, or a related field; equivalent experience may be considered
Substantial professional experience may be considered in lieu of a formal degree
2-5 years of experience in operational quality assurance, auditing, shared services, payroll operations, accounts payable, procurement, or related administrative functions
Experience in a high-volume operational or shared services environment
Working knowledge of purchase order, timekeeping, invoice processing, or other operational transaction workflows