Support Broker

Public Partnerships | PPL

. Manage a workload of up to 125 program participants .

Posted 9/23/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $25 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client service skills and the ability to manage program participants effectively while providing practical skills training and support brokerage. Proficient in maintaining communication, resolving issues, and adhering to NASW standards in participant care.

Highest-signal resume keywords

Program ManagementClient ServicePractical Skills TrainingBilingual Proficiency in English and SpanishKnowledge of Medicaid Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Office ApplicationsBudget ManagementEnrollment Paperwork CompletionCommunity Resource IdentificationParticipant Health MonitoringProgress Note MaintenanceComplaint ResolutionMandated ReportingEmployee SupervisionSpending Plan Development

Soft Skills

Creative Problem-SolvingExcellent Oral and Written CommunicationIntellectual CuriosityFlexibilityInitiative

Industry Keywords

California Self-Determination ProgramDirect Care WorkersNASW StandardsIndividuals with DisabilitiesSenior Citizens

About the role

Key responsibilities & impact

Manage a workload of up to 125 program participants
Maintain required contact with assigned participants, including monthly telephone calls
Respond to participant inquiries and maintain email communication as needed
Resolve participant issues
Provide practical skills training in locating community resources; recruiting, selecting, hiring, training, and supervising employees; purchasing goods and services; and managing a monthly budget for direct care workers
Assist participants with enrolling in the California Self-Determination Program
Complete required enrollment paperwork
Help identify community resources, services, and supports to meet participants' life goals
Help participants develop spending plans and schedule employees within monthly budgets
Assist direct care workers with required employment paperwork
Monitor participant health and safety through monthly phone contact
Maintain progress notes in accordance with NASW standards
Report and respond to participant complaints and grievances
Act as a mandated reporter for allegations of abuse, neglect, and exploitation
Provide support brokerage under contract with the California Department of Human Services

Requirements

What you’ll need

Ability to manage own schedule and work independently with minimal supervision
Strong Microsoft Office applications skills
Commitment to exceptional client service
Creative problem-solving ability and a consultancy mindset
Dedication to accomplishing goals and challenges presented by clients and management
Ability to interact with various levels of management and with clients
Flexible, self-starter possessing intellectual curiosity
Enthusiasm for life-long learning and staying well-informed about current business issues
Proven ability to take initiative to move daily work forward
Able to follow, critically evaluate, and improve upon current processes
Excellent oral and written communication skills
Ability to use sound judgment in completing tasks and to seek guidance when needed
Ability to recognize issues and identify solutions
BA or BS degree in related field required, or 4 or more years of related experience as a substitute
Minimum of two years of experience working with individuals with disabilities and/or senior citizens required
Knowledge of Medicaid services preferred
Bilingual proficiency in English and Spanish preferred
Must reside in the state of California