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Relationship Analyst, Mid-Level, Exclusive Opportunity for Persons with Disabilities
PUCPR Carreiras. Provide consultative support to students, following up on requests, answering questions, and contributing to student engagement and satisfaction.
About the role
Key responsibilities & impact- Provide consultative support to students, following up on requests, answering questions, and contributing to student engagement and satisfaction.
- Support program coordinators in monitoring classes, collecting feedback, and addressing academic and operational needs.
- Analyze and monitor academic processes, including formal requests, documentation, deadlines, and institutional workflows.
- Partner with internal teams and external vendors to ensure the proper execution of processes related to the student journey.
- Monitor satisfaction, engagement, attrition, and retention metrics, supporting the preparation of reports and improvement proposals.
- Participate in process improvement initiatives by contributing analyses and suggestions to optimize the team’s activities.
- Support the execution of management projects related to the student experience and continuous improvement of services.
Requirements
What you’ll need- Experience in customer relationships, Customer Success, customer service, or academic support, preferably in higher education.
- Analytical skills for monitoring metrics and supporting decision-making.
- Strong communication skills, empathy, and a problem-solving mindset.
- Strong organizational skills and the ability to manage multiple demands simultaneously.
- Ability to collaborate effectively with different areas of the institution.
- Experience in the education sector, especially graduate education, is desirable.
- Knowledge of academic systems and/or CRM platforms is desirable.
- Knowledge of Power BI for querying, analyzing, and monitoring metrics is desirable.
- Experience with process improvement or digital transformation projects is desirable.
- Availability to work Monday through Friday, from 8:00 a.m. to 5:24 p.m.
- This position is exclusively for persons with disabilities.
Benefits
Comp & perks- Unimed Health Plan: Coverage with co-payment, providing medical coverage and access to a high-quality provider network.
- OdontoPrev Dental Plan: Nationwide coverage, with monthly premiums deducted from payroll.
- Education Incentive: Support for employees’ professional and personal development, including incentives for specialization programs, extension courses, language courses, and graduate studies at PUCPR.
- Meal voucher, with a monthly co-payment deduction.
- Meal delivery to the workplace reception for persons with disabilities, with a nominal amount deducted from payroll.
- Quality of Life Program.
- Private Pension Plan.
- Life Insurance.
- Transportation Allowance.
- Wellhub (formerly Gympass): Access to a variety of gyms, with monthly membership fees deducted from payroll at a discounted rate.
- Zenklub: Access to telehealth sessions with mental health specialists, including two complimentary consultations per month.
- Conte Comigo Program: A multidisciplinary team providing social support, legal guidance (excluding labor-related matters), and financial and pension consulting.
- Benefits Club: Partnerships with companies across various industries, offering special discounts on products and services.
- Convenient, easily accessible preferred parking at the workplace.