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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing B2C orders, payment fraud, and customer chargebacks while ensuring efficient order-to-cash processes. Strong analytical, organizational, and communication skills are essential for resolving delivery issues and managing escalations.
Highest-signal resume keywords
B2C Order ManagementSAP Software ExperienceMicrosoft Excel ProficiencyCustomer Escalation ManagementAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
B2C Order ManagementPayment Fraud ManagementReturns ManagementCommercial Refund ProcessingCustomer Chargeback ManagementBack Office AdministrationOrder-to-Cash ProcessAnalytical SkillsNumerical Skills
Soft Skills
Strong Communication SkillsStrong Organisational SkillsAttention to DetailTeam CollaborationInitiative
Tools & Technologies
SAP SoftwareMicrosoft Excel
Industry Keywords
Customer Facing RoleLogistics CoordinationDelivery Issue ResolutionInternal Orders ManagementService Level Agreements (SLAs)
About the role
Key responsibilities & impact- Manage escalations from external consumer care team
- Maintain and modify the B2C orders
- Place B2C replacement orders
- Liaise and provide information to Logistic teams to resolve any delivery issues
- Manage payment fraud
- Manage returns
- Process commercial refunds
- Manage customer chargebacks
- Manage UK Internal Orders
- Execute Back Office administration tasks behind B2C orders within defined SLAs
- Ensure the order-to-cash offering is smooth and efficient and internal targets are met
Requirements
What you’ll need- Previous experience in a customer facing role
- Ideally SAP software experience
- Working knowledge of Microsoft Excel
- Strong communication skills
- Strong organisational skills and attention to detail
- Solid analytical and numerical skills
- Ability to work well on own initiative as well as part of a team
Benefits
Comp & perks- An entrepreneurial, creative and welcoming work culture
- A range of learning and development opportunities
- An international company with plenty of opportunities to grow
- A competitive compensation & benefits package
- Equal opportunity and inclusive workplace