FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading customer service teams while managing performance indicators and ensuring compliance with corporate controls. Skilled in fostering continuous improvement and operational efficiency through strategic partnerships and stakeholder management.
Highest-signal resume keywords
Customer Service ManagementTeam LeadershipAnalytical SkillsStakeholder ManagementAdvanced Excel Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceSupply Chain ManagementOrder ManagementOperational EfficiencyRisk ManagementProcess AutomationData AnalysisPerformance MonitoringFinancial Performance IndicatorsContinuous Improvement
Soft Skills
Relationship BuildingInfluencing SkillsOrganizational SkillsPlanning SkillsResilience
Certifications & Qualifications
Bachelor's DegreePostgraduate DegreeMBA
Industry Keywords
Compliance PoliciesGovernance FrameworkCustomer SatisfactionOperational ProductivityFinancial ImpactReputational ImpactNon-Value-Added ActivitiesStrategic PartnerHeadquarters CommunicationPerformance Indicators
About the role
Key responsibilities & impact- Lead and develop the Customer Service team
- Manage customer service-level and financial performance indicators, ensuring consistent action plans
- Ensure adherence to internal processes, corporate controls, compliance policies, and the company’s governance framework
- Act as a strategic partner to customers and the Commercial, Marketing, Logistics, Finance, and Supply teams
- Lead initiatives to increase operational efficiency, eliminate non-value-added activities, and automate and simplify processes
- Foster a culture of continuous improvement and challenge the status quo
- Conduct analyses, projects, and initiatives to increase customer satisfaction and operational productivity
- Ensure structured management of risks, complaints, and improvement opportunities, monitoring financial, operational, and reputational impacts
- Manage the performance of external customer service partners and legal advisors when necessary
- Maintain communication with Headquarters to align expectations, share performance indicators, and discuss corrective and preventive actions
Requirements
What you’ll need- Experience in Customer Service, Supply Chain, Order Management, or related areas
- Experience leading and developing teams
- Strong analytical profile and results-oriented mindset
- Ability to build relationships, influence, and manage stakeholders
- Strong organization and planning skills
- Resilience, dynamism, sense of urgency, and risk awareness
- Bachelor’s degree required; postgraduate degree or MBA preferred
- Advanced English proficiency
- Spanish is a plus
- Advanced Excel skills
Benefits
Comp & perks- Health and dental insurance, extendable to dependents
- Meal/Food allowance
- Private pension plan
- Life insurance
- Childcare or nanny allowance
- Wellhub (Gympass) / TotalPass
- Hybrid work model
- Birthday day off
- Employee product discounts
- SESC partnership benefits