Community & Social Media Specialist

Pulp & Press Juice Co.🥤

. Own day-to-day organic social execution for Protein Candy .

Posted 10/8/2026full-timeLondon • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in social media management, content creation, and community engagement, with a strong ability to handle customer support and build relationships. Proficient in capturing and editing high-quality video and static content while maintaining brand voice and engagement.

Highest-signal resume keywords

Social Media ManagementContent CreationCustomer SupportCommunity EngagementBrand Voice Adaptation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Video EditingContent CreationCreative WritingCustomer SupportCommunity ManagementBrand EngagementEvent CoordinationPerformance TrackingIssue EscalationRelationship Building

Soft Skills

EmpathyProactive CommunicationOrganizational SkillsAdaptabilityJudgment

Tools & Technologies

ShopifyGorgiasSocial Scheduling ToolsInfluencer Platforms

Industry Keywords

CPGDTCCustomer InquiriesBrand ActivationsMicro-InfluencersCommunity PartnershipsEvent LogisticsCustomer Engagement

About the role

Key responsibilities & impact

Own day-to-day organic social execution for Protein Candy
Create, capture, edit, schedule, and publish video and static content
Brief and adapt assets for social, digital, retail materials, paid ads, and launches
Identify trends and create brand-appropriate content
Write captions and reshare approved user-generated content
Manage comments, direct messages, and community conversations
Provide frontline customer support through social channels, email, and the customer support platform for both brands
Answer questions about products, store availability, orders, delivery, and subscriptions
Coordinate with Customer Service and Operations to resolve issues and keep customers informed
Escalate sensitive complaints and product quality concerns
Maintain FAQs and response templates
Monitor brand mentions, sentiment, and recurring feedback
Engage customers, fans, creators, and relevant communities
Maintain a pipeline of micro-influencers and creators
Coordinate product seeding, creator briefings, deliverables, shipments, giveaways, and winner communication
Track creator performance, usage permissions, collaboration logs, spend, and results
Support campaigns, product launches, sampling programs, and brand activations
Coordinate timelines, event logistics, product shipments, marketing materials, swag vendors, inventory, donations, and community partnerships
Represent the brands at events and capture content
Maintain social, creator, community, and events portions of the marketing calendar
Track deadlines, dependencies, conflicts, missing assets, and delivery risks
Maintain scorecard metrics and deliver reporting on organic social, creator activity, activations, and customer support
Recommend improvements to content, engagement, and customer support

Requirements

What you’ll need

2–4 years of relevant experience in social media, marketing, community management, or customer support
CPG or DTC experience preferred
Experience managing brand social accounts and understanding engagement drivers
Ability to capture and edit high-quality video and static content
Comfortable on and behind the camera
Creative writing ability and capacity to adapt to two distinct brand voices
Ability to handle customer questions and complaints with empathy, sound judgment, and strong follow-through
Availability for occasional weekend events and brief, scheduled customer support check-ins
Comfortable connecting with customers by phone and face to face at community events
Highly organized, able to balance planned projects with incoming customer inquiries
Ability to build relationships with customers, creators, and community partners
Proactive communication and issue escalation
Ability to thrive in a fast-paced environment with shifting priorities
Ability to attend one required in-office day per month in London, Ontario and travel to scheduled events and activations as needed
Familiarity with Shopify, Gorgias, social scheduling tools, and influencer platforms is a nice-to-have
Experience supporting DTC orders and subscriptions is a nice-to-have
Photography, videography, or event experience is a nice-to-have
Spanish or French speaking is an asset

Benefits

Comp & perks

Hybrid work arrangement with one required in-office day per month in London, Ontario
Opportunity to work with two growing better-for-you CPG brands
Occasional scheduled customer support check-ins
Participation in brand events, activations, and community partnerships
Diverse and inclusive workplace
Recruitment accommodations available upon request